Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Santosh Martand Sonawane

Santosh Martand Sonawane

NOC Engineer
PUNE,Maharashtra

Summary

Driven by a strong background in network operations, I excelled at BMC Software, Inc, enhancing system uptime and customer satisfaction. Leveraging expert problem-solving and root cause analysis, I significantly improved operational efficiency. My adeptness in customer relations and technical prowess in monitoring tools underscore my ability to deliver superior results in high-stakes environments.

Overview

18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Asoc.Network Operations Centre Specialist

BMC Software, Inc
Pune
01.2013 - 12.2023
  • Day to day Operation of NOC, event to incident lifecycle management in accordance with defined processes.
  • Working closely with incident management team, L2/L3 teams and monitoring team for investigating the outages to avoid reoccurrences for the future instances.
  • Maintenance of WIKI/SharePoint and technical documentation of processes and procedures used throughout operations.
  • Monitor Key Performance Indicators, Operational Goal, team performance and identify improvement opportunities & device plans to address them.
  • Monitoring different Applications like Salesforce, BMC remedy, Jira, SAP Concur, Microsoft Skype, SharePoint etc. using TrueSight App Visibility Manager and TrueSight Synthetic Application Monitor.
  • Monitoring different infrastructure entities like Server VMs (Linux & Windows), VMware VCentre, Blade Servers, Chassis, Storage system, Backup system, Databases (SQL & Oracle) etc. using BMC TrueSight Infrastructure Management server.
  • Working closely and taking task to manage the SSL certificate follow-up taking into consideration the required perquisites as per Security Standards & working with vendor to procure/renew the required SSL certificates.
  • Participating in Change Advisory Boards (CABs) Meeting to discuss every weeks CRs and Service Disruption Review Meeting to discuss Outages occurred every week. Also responsible for reviewing and approving various change requests involving NOC.
  • Part of Disaster Recovery Exercises and BCP, understanding the roles and responsibilities of NOC team and sharing, assigning tasks to shift members accordingly.
  • Part of Customer Experience Center Team where customers are briefed about various BMC products and NOC Demos

NOC Support Engineer

Tulip Telecom
PUNE
12.2011 - 12.2012
  • Monitoring links, create, assign tickets , sent update, notification to team and managers, co-ordinate with responsible team.
  • I was handled Leased Line & corporate cutomers . Handling Cisco , Maipu switches, configuration , Internet connectivity & troubleshooting of the networking related problems at customers.
  • Handling Daily Customers call, which was logged from customers. Monitoring of links using Monitoring tools as NMS S/w, and Whatsup gold software.
  • Maintain downtime report,followup the link provider, Daily Trouble shouting reports,Customers Usage reports.

NOC Support Engineer

YOU Broadband & Cable India Limited
PUNE
04.2006 - 12.2011
  • Maintaining and monitoring IT Network and Servers Infrastructures in 24 * 7 Environment.
  • Handling Network Operations based on incident management, providing improved uptime for all corporate servers and infrastructural network links.
  • Monitoring the Network resources including Routers, Switches, Access points. Monitoring & Maintaining MPLS links.
  • Handling Broadband customers as well Lease line customers.

Education

Bachelor of Commerce -

Garware Collage of Commerce
Pune
06.1995 - 05.1997

Skills

Customer Relations

Certification

CCNA

Timeline

CCNA

02-2020

Asoc.Network Operations Centre Specialist

BMC Software, Inc
01.2013 - 12.2023

NOC Support Engineer

Tulip Telecom
12.2011 - 12.2012

NOC Support Engineer

YOU Broadband & Cable India Limited
04.2006 - 12.2011

Bachelor of Commerce -

Garware Collage of Commerce
06.1995 - 05.1997

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Santosh Martand SonawaneNOC Engineer