Santosh Srivastava

• Managing Steelcase India Operation for its effectiveness and continuous improvement at all verticals.

• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.

• Developing People and Processes enabling Operations as backbone of growth

• Aligning Boards/SLT vision in setting up and executing Business Strategy for Sustainable growth.

• Digitization of Processes Improving people efficiency and reducing Manual work.

• Building Customer Centricity and DEI Culture within Organization

• Developing employees as Leaders and empower them to perform & Grow

• Financial management via budgeting, Tracking, Controlling Expense and collection

• Building Sales enablers/ Support tools to help Sales perform to their best.

• Mapping and tracking Growth plan and aligning boards/SLT for short and long terms strategic initiatives.

• Plant/People effective utilization with proper planning and forecasting

• Build Resilience and strong culture amongst team with common goal of Organizational sustainable growth.

Key Achievements :

• Created dynamic and responsive team resulting in Business growth Y-O-Y and reducing overheads maintaining bottom-line.
• Developed Business Revenue streams with new inflow of 20% business Growth and built solid frame work for its sustained growth.
• Inspired culture evolution within organization to improve customer experience.
• Developed Channel partners to grow business in Tier-2 cities across Country.
• Spearheaded corporate initiatives to become highly profitable while managing enterprise risk and in control expenses..
• Substantially improved productivity while reducing staffing and operational costs.

• Developing People and Processes enabling business running in Auto mode

• Uplifting people by making them as independent decision makers.

• Personality development of people so that they can lead startups/ organizations.

• Setting up and monitoring Business Strategies & processes in improving organization efficiency in operations.

• Managing business with optimizing profitability to the organization

• Setting up Manufacturing Industry and making it profitable

• Reduce Business process leakage leading to loss and building process to improve track blind spots.

• Build culture of ownership amongst employees on their activities and open environment for employee to share their feedbacks.

• Mentorship and development of Individuals on professional & life skills helping them become better person.

Key Achievements :

• Streamline operational processes which resulted in cost savings, staff reduction and professional development of key employees for manufacturing companies and Service based organizations.
• Rated as Coach of the year for my contribution to help companies in improving their efficiency.
• Exceed established budget goals through active participation and leadership in sales management and business development programs.
• Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
• Identified workflow inefficiencies to formulate and implement operational improvements at network level.

Worked closely with organizational leadership and board of directors to Manage Business Goal of company heading all verticals setting processes & Guidelines for long term sustainable Growth.

• Build and executed sales and marketing strategies to foster achievement of revenue goals.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Effectively nurture and promote a cross sales environment focusing on loan volume, deposit growth, new memberships, services, business, commercial and new retail accounts.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Finance control with better operational efficiency and bottom-line improvement
• Oversaw supply chain functions to verify inventory levels and budget adherence.
• Drafted and distributed reports to assist board members with critical business decisions.
• Business innovation & diversification to penetrate new segment for Business Growth
• Train and develop new hires and current staff on sales initiatives, marketing concepts, branding and branch development.
• Built relationships with customers and community to establish long-term business growth.

Key Achievements:

• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Effectively nurtured and promoted a cross sales environment focusing on loan volume, deposit growth, new memberships, services, business, commercial and new retail accounts.
• Facilitated and led a culture change to improve the customer experience.
• Designed, monitored and implemented incentive and sales programs.
• Effectively organize and manage corporate and cultural changes within all divisions of the organization.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Setting up Company in Country Growing from start to No 1 in India with effective Sales and Operation Management and Brand Positioning

· Setting up sales strategy as per company forecast in creating required Sales funnel

· Responsible for Process implementation as per company policy

· Build and maintain business relationship with PMC/Architects/ Clients

· Managing Key Accounts including Global/ Large projects as a single point contact

· Delivering Global Experience at Local level to our Global clients across Country

· Managing Local team for achieving Company set objectives and targets

· Strategic feedback on Product development to company in order to keep us ready to cater market trend and demand.

· Complete Project Management from ordering to completion

· Developing & Managing dealers & Key accounts in SAARC Countries

· Project completion & Business Revenue on time

· Cost Control of Projects and tracking effectiveness

· Setting up Manufacturing Plant in India, Pune

Key Achievements:

• Set Up Processes in the organization fuelling continued Growth sustainably
• Brand Awareness and building Culture to live the Brand experience
• Setup Manufacturing Plant & APAC Supply Chain Management to ensure Plant becomes fuel to Growth.

Manage Operations and Project Execution ensuring Quality standard and Best Customer Experience and timely execution and closure of Projects.

• Developed and initiated projects, managed costs, and monitored performance.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed projects from procurement to commission.
• Coordinated material procurement and required services for projects within budget requirements.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Analyzed project performance data to identify areas of improvement.
• Developed and implemented project plans and budgets to ensure successful execution.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Maintained open communication by presenting regular updates on project status to customers.
• Reported regularly to managers on project budget, progress and technical problems.
• Projects planning, Scheduling and execution
• Vendor development, selection, negotiation & ordering
• CBM, Preventive maintenance Material inspection and installation at site
• Commissioning of machines, Big assemblies
• Checking & approval of QAPs for manufacturing items
• Technical audit of Plant
• Key Achievement
• Met project deadlines without sacrificing build quality or workplace safety.
• Achieved project deadlines by coordinating with contractors to manage performance.