Santosh Tawade

• Developed and implemented operational strategies to enhance efficiency, resulting in improved service delivery across the organization.
• Led cross-functional teams in executing process improvements, significantly optimizing workflows and increasing overall productivity.
• Mentored junior staff, fostering professional growth and ensuring adherence to best practices in operational management.
• Analyzed performance metrics to identify trends, providing actionable insights that informed strategic decision-making processes.
• Conducted regular training sessions to enhance team skills, contributing to a culture of continuous improvement and operational excellence.
• Managed inventory and logistics operations, ensuring timely delivery of services while minimizing operational costs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Working as Senior Executive of Facility Security from September 1, 2022, to the present. (Handling the warehouse comprises 3.5 million sq. ft.) ft, location Bhiwandi.
• Provide security, safety, and risk mitigation, and ensure that site staff comply with company security procedures.
• Investigate and prepare reports of theft or robbery.
• Cheating/extortion/bribe cases/ fake claim cases. Conduct pre-employment background verification of staff.
• Conduct an audit of the operation process as per the company's SOPs, conduct daily audits of the company cash flow, and perform surprise on-field audits of the site, delivery agent, and delivery vehicles.
• Monitor and analyze the ongoing threat environment faced by the site, and brief the leadership accordingly. Distribute threat warnings to all staff, as appropriate.
• Report security incidents, violations, and recommended corrective actions, as appropriate, to the respective department heads and the HQ Security head.
• Ensure all new employee and contractor personnel receive appropriate security and safety orientations and briefings. Verify that all security devices, such as locks, alarms, access systems, and physical force protection measures, are operational or reported for repair.
• Serve as the liaison with the local law enforcement authority, government personnel, and police for security matters.
• Preparing and filing reports of operations gaps, accidents/incidents, lost and found reports, asset damage reports, vehicle, and security process reports.
• Conducting firefighting training for security personnel and co-workers, with demonstrations. Supervise all fire safety protection equipment to prevent issues.
• Maintaining the stability and reputation of the company/brand. Conduct mock drills for evacuation and fire.
• Monitored inventory and performed regular inspections.

• I worked as an Assistant Security Manager at Delhivery Logistics.
• An energetic, hardworking security and safety officer who has a proven track record of safeguarding a client's property and assets against acts of theft and fire. Within a company's procedure guidelines, and also ensuring a high quality of service is consistently maintained with optimum efficiency.
• Controlling fraud, management, pilferage, and shrinkage.
• Conducting weekly audits for security, health safety, and fire safety.

• I worked as a Security Officer at Delhivery Logistics.
• Reporting to our security manager.

Handling the opening and closing of the warehouse.

• Checking and maintaining all records and documents, such as the staff asset register, attendance register, visitor register, and key register.
• Handling parking and traffic control.
• Handling lockers and random searches of all employees.
• Checking CCTV footage for any discrepancies in the warehouse.
• Maintain fraud control and loss prevention.

Ensuring the utmost care for customers' complaints.

• Any problems in the store should be immediately reported to our manager.
• Maintained the handover and takeover register.

Handling Mumbai Chandivali PC as an X-ray operator.

• Daily, check that the machine is working properly, and clean our area.
• Cross-check the shipment while X-ray scanning.
• Handling the operation of CCTV.
• Daily reporting to our respective security executive.
• Maintained the handover and takeover register.

• Operated payment processing systems, ensuring smooth transactions and minimizing downtime for customer satisfaction.
• Monitored and maintained cash management procedures to uphold compliance and secure financial transactions.
• Conducted regular quality checks on equipment, reducing operational errors and increasing overall productivity.

• Managed inventory levels by accurately tracking stock movements, ensuring timely replenishment of essential supplies.
• Organized storage areas to maximize space efficiency and streamline access to frequently used items.
• Conducted regular quality checks on incoming materials, maintaining compliance with safety and quality standards.
• Assisted in the preparation and shipment of customer orders, contributing to overall operational efficiency.
• Utilized inventory management software to track stock levels and generate reports for better decision-making.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
• Conducted research to address shipping errors and packaging mistakes.

• Monitored premises and conducted regular patrols to deter unauthorized access and ensure safety protocols were followed.
• Responded promptly to security incidents, investigating disturbances and effectively resolving issues to maintain order.
• Assisted in the implementation of emergency procedures, ensuring a swift and organized response during critical situations.
• Maintained detailed logs of daily activities, incidents, and observations to support compliance and accountability standards.
• Conducted routine inspections of security equipment, ensuring operational readiness and promptly addressing any maintenance needs.
• Trained new security personnel on protocols and procedures, fostering a culture of safety and vigilance among staff.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.