Santosh Varma Addala

Account Manager with a strong focus on enhancing client satisfaction through effective communication and problem-solving skills. Proven ability to facilitate teams and drive project success in collaborative environments. Extensive experience in managing employer-client relationships and developing new business opportunities. Results-oriented with a track record of exceeding client expectations and achieving high productivity.

Work experience, roles, and responsibilities in BPO:

• To handle the complete process, like Certificates, Endorsements, Policy Renewals, Loss Runs, Bonds, Cancellations,DBR, MVRs, and Auto IDs, as well as carrier/client calls, etc
• Application Knowledge: NowCerts, NEXSURE, AMS360, Applied EPIC, and Applied TAM.
• Implementing the new projects.
• Doc Retrieval – ( Policy Issuance, Policy Checking and Downloading Policy Documents and Endorsements from Multiple Carrier Sites)
• Updating Current Certificates and Generating Renewal Certificates (Acor d 25, 27&28) Acord 125,126,131 & 140.
• Monitoring the team to clear the work volume in a timely manner without missing any TAT.
• Handling the exception team and providing high-quality service to achieve maximum customer satisfaction.
• As a team lead, I used to handle a team of 12 members, and I have a total of 9+ years of U.S. insurance domain experience in both commercial and personal lines.

• I received several appreciation emails for promptly working in the exceptional handling queue
• Conducted a training program for the new inductees

• Playing Cricket & Caroms
• Listening to Music
• Watching Movies

• Telugu
• English
• Hindi

• Father's Name: Appala Raju. A (Late)
• Mother's Name: Lakshmi. A
• Date of Birth: 07/15/87
• Nationality: Indian
• Marital Status: Married
• Religion: Hindu

• I hereby declare that all the above provided information is purely based on my Experiences, Knowledge & Waiting for the opportunity to prove myself.

Thank you,

Santosh Varma Addala