Santosh Venkataramana

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

• ACCENTURE SOLUTIONS PRIVATE LIMITED, BANGALORE, LEARNING SENIOR ANALYST/TEAM LEADER, 06/2021 - Present.

Working as Team Lead and Delivery coordinator for specific programs. Training Management for Client's Global audience.

Aligned with Learning and Collaboration verticals (classroom, virtual, self-paced & digital as per the client requirement), Global SME and Team lead. Setting objective and target for existing and new customer to support various functions and departments of Global learning and development process., Managing learning solutions, including activities such as registration, vendor management, session support, learning management system., Taking client delivery information such as course identification, dates, venue, capacity, preferred resources and obtaining suitable information to publish a class schedule within a stated calendar period on client systems through Learning Management Systems., Develop organization learning strategies and learning operating models that articulate the workforce capabilities, skills or competencies required., Identifying training needs, writing high-level design, creating DTPs, maintaining quality standards, conducting pilot runs, and delivering final output to the client within the set standards of quality, timeline and cost., Handling escalations globally., Responsible to manage and assist team member and ensure 100% TAT maintained along with quality in process.

• TECHNO ASSISTA, CHENNAI, TRAINER AND TECHNICAL EXECUTIVE, 09/2019 - 02/2021 Conducting computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks., Maintaining safe and healthy training environment by following organization standards and legal regulations., Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes., Evaluate training by evaluating effectiveness of training to specific job applications., Conceptualize training materials based on data and research, Create training strategies, initiatives, and materials, Test and review created materials, Maintain a database of all training materials, Instruct employee training and onboarding, Review employee performance and learning
• INET SECURE LABS PRIVATE LIMITED, CHENNAI, TRAINING MANAGER, 08/2018 - 08/2019. Chat support, Email support and Sales Training for products and services like ANTIVIRUS, GPS TRACKING DEVICE, BHARAT MATRIMONY, NSDL GST, NETMEDS, BAJAJ INSURANCE AND NEW INDIA INSURANCE, DIGITAL SIGNATURE, IRCTC, PAN NSDL &UTI, PASSPORT., prepare the training calendar for the entire year., Customer support quality analysis., Implement learning from evaluation in planning better training programs, Conduct effective induction and orientation sessions., Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training, Managing the technologies and technical personnel required to develop, manage and deliver training.
• INNOVATIONS EMPLOYMENT SERVICES – ABUDHABI COMMERCIAL BANK, Credit controller – credit control and loss containment unit, 05/2014 - 04/2018. Product Training to the sales and collections team., Prepare Training Materials for multiple products., Training Customer handling skills to helpdesk., Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases, Utilize computer systems to handle skip tracing., Inform clients of overdue accounts and amount currently owed., Review terms of sale or loan documents., Ensure all customer information is correct, including phone numbers and addresses., Set up repayment plans and new terms of sale., Record new commitment to repay debt., Send statements of delinquencies to credit bureau., Initiate repossession proceedings or hand over account to law practice that specializes in debt collection., Report satisfied debts to credit bureaus., Purge records from deceased people
• SAIPEM INDIA PROJECTS, CHENNAI, LOGISTICS OFFICER, 06/2012 - 12/2013. Providing logistic support for Crew change activities as per Crew Roaster of the Projects, Coordinating with the employees and the agencies., Maintaining the records of the employees and updating their courses and certificates., Update the personnel details in People-soft Application, create file with the personnel’s Visa, health and training certificates., Maintaining and Follow up with Agencies & On –shore offices with regards to Employee’s VISA process and updating the same to the project., Manage the weekly and monthwise Crew Change of all the projects which are located in different places of the world., Arranging flights, hotel accommodation for GPS employees, Maintaining a followup with Vessel management, Recruiters, & Agencies/Employee’s regarding Crew change and updating the changes to all concerned., Resolving Payroll queries by analyzing travel details and Timesheet of the Employees., Updating changes in Contact details of the employees to all concerned personnel., Working knowledge in GHRS, lP8, PERSONNEL DOC., To actively manage the communication between the Project, Agencies and Employees. Daily update of Database., Collecting Letter of Invitation(LOI) & Letter of Guarantee(LOG) which is required by the employee to obtain visa for various nationalities., Coordinating with the Man power agencies for arranging Domestic flights and local hotel accommodation.

• Father's Name: Mr. K. Venkataramana
• Date of Birth: 07/17/87
• Gender: Male
• Nationality: Indian
• Marital Status: Single

Project management foundations - RISK