Hi, I’m
santosh venkataramana
Operations learning specialist
Bengaluru,Karnataka
Summary
A position within a company that will utilize previous experience and skills to meet business objectives and support commitments to the job profile, employee development and continuous improvement. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
13
years of professional experience
8
years of post-secondary education
2
Certification
5
Languages
Work History
Iron MountainBangalore , Karnataka
Operations learning specialist
06.2024 - Current
Job overview
- Conducted training needs assessments via surveys, interviews, and performance data to identify skill gaps and development opportunities.
- Designed and implemented e-learning modules using Articulate Rise, interactive scenarios with Articulate Storyline, and blended learning solutions.
- Developed training materials including presentations, simulations in Articulate Storyline, and video tutorials edited with Camtasia, ensuring knowledge retention.
- Coordinated and delivered in-person and virtual training sessions, applying adult learning principles.
- Evaluated training program effectiveness through feedback and performance data, driving continuous improvement, created process flows and storyboards using Visio to support training design and delivery.
- Managed training budgets and vendor contracts to ensure cost-effective solutions.
- Collaborated with managers and HR to align learning initiatives with organizational goals and employee development plans.
- Tracked participation, completion rates (using Articulate Online/LMS data), and performance improvements, reporting on training ROI.
- Facilitated workshops about smart catalog usage at various Iron Mountain sites.
- Conducting discovery sessions with various countries/sites to analyze their current operational states, identifying unique process steps, and creating process maps based on the process flow.
- Collaborating with Regional Leads and SMEs to validate test case accuracy and completeness.
Accenture solutions private limited
Learning operations senior analyst
6 2021 - 06.2024
Job overview
- Instructional designing and management of specific programs as a Team Lead and Delivery Coordinator
- Managed training for Client's Global audience, aligning with Learning and Collaboration verticals, including classroom, virtual, self-paced, and digital formats
- Set objectives and targets for existing and new customers to support various functions and departments of Global learning and development process
- Oversaw learning solutions, including registration activities, vendor management, session support, and learning management system
- Gathered client delivery information such as course identification, dates, venue, capacity, preferred resources, and published a class schedule within a specified calendar period on client systems through Learning Management Systems.
- Performed budget analysis to control expenditures and predict future budget needs.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Techno assista
Trainer and technical executive
09.2019 - 06.2021
Job overview
- Assessed process and tools training needs by gathering information on work procedures, workflow, and reports, while understanding job-specific functions and tasks
- Presented job-specific, company-specific, and generic software applications and personal computer classes during training sessions
- Evaluated the effectiveness of training for specific job applications to ensure quality learning outcomes
- Conceptualized training materials based on comprehensive data and research
- Created innovative training strategies, initiatives, and materials to enhance learning experience
- Tested and reviewed all training materials to ensure accuracy and relevance
- Maintained a well-organized database of all training materials for easy accessibility
- Reviewed employee performance and learning to identify areas for improvement and growth opportunities.
- Tracked attendance and evaluated progress for assigned trainees.
- Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
Inet secure labs private limited
Training Manager
08.2018 - 09.2019
Job overview
- Developed and delivered chat support, email support, and sales training for a range of products and services, including antivirus, GPS tracking devices, Bharat Matrimony, NSDL GST, Netmeds, Bajaj Insurance, New India Insurance, digital signature, IRCTC, PAN NSDL & UTI, and Passport
- Prepared comprehensive training calendar for the entire year, ensuring systematic and organized delivery of training programs
- Conducted quality analysis of customer support to enhance service delivery and satisfaction levels and effective induction and orientation sessions for new hires to ensure a smooth onboarding process
- Selected and managed resources, including internal employees and external training vendors, to develop and deliver training programs efficiently.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed budgets and resource allocation effectively, optimizing return on investment for all training initiatives undertaken by the department.
Abu Dhabi Commercial Bank
Credit Controller
10.2014 - 08.2018
Job overview
- Process Training for the new joiners and refreshers training for the existing team
- Managed and resolved escalations globally and maintained TAT
- Organized list according to severity of delinquency
- Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases
- Utilized computer systems to handle skip tracing
- Informed clients of overdue accounts and amount currently owed
- Reviewed terms of sale or loan documents
- Ensured all customer information is correct, including phone numbers and addresses
- Set up repayment plans and new terms of sale
- Reported satisfied debts to credit bureaus.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
Saipem India Projects Limited
LOGISTICS OFFICER
06.2012 - 10.2014
Job overview
- Supervised and coordinated activities of the staff and maintained management information system, attendance and leave record maintenance
- Updated Employees health certificates and applied for a new one in case of expiry
- Managed the day to day duties of the onboard and outgoing personnel
- Updated the personnel details in Peoplesoft Application, created file with the Personnel's Visa, health and training certificates
- Managed the weekly and month wise Crew Change of all the projects which are located in different places of the world
- Ascertained employees and projects requirement and obtained visa and booked flights
- Kept the recruiters update about the employees visa and flight status
- Actively managed the communication between the Project, Agencies and Employees
- Created Letter of Invitation (LOI) & Letter of Guarantee (LOG) which is required by the employee to obtain visa.
- Detected and enforced improvement opportunities in supply chain.
- Supervised logistics functions and operations.
- Collaborated closely with sales teams to align logistic strategies with customer requirements, ensuring optimal service levels and positive client experiences.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
Education
Madras Christian CollegeChennai, India
Bachelor of Arts from Political Science
04.2001 - 04.2009
Skills
Project Management
undefinedCertification
Project Management Foundations: Risk
Projects
61 Days, WEBCASTING FOR TAMILNADU ELECTION 2019, WEBCASTING FOR TAMILNADU 2019 ELECTIONS FOR THE VOTE AND THE VOTE COUNTING FOR ENTIRE TAMILNADU
Timeline
Operations learning specialist
Iron Mountain
06.2024 - Current
Trainer and technical executive
Techno assista
09.2019 - 06.2021
Training Manager
Inet secure labs private limited
08.2018 - 09.2019
Credit Controller
Abu Dhabi Commercial Bank
10.2014 - 08.2018
LOGISTICS OFFICER
Saipem India Projects Limited
06.2012 - 10.2014
Madras Christian College
Bachelor of Arts from Political Science
04.2001 - 04.2009
Learning operations senior analyst
Accenture solutions private limited
6 2021 - 06.2024
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