SANTOSH YADAV

• Negotiated contracts with suppliers to obtain favorable terms and pricing.
• Conducted spend analysis to identify cost-saving opportunities.
• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
• Analyzed supplier contracts to confirm compliance with company policies and procedures.
• Negotiated pricing and terms with vendors to secure best value for company.
• Generated reports on purchasing activities to support management decisions.
• Identified opportunities to reduce lead times and improve inventory management.
• Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.

• Manage & control Capex and Opex: Manage cost within the budget without compromising on quality and service standard
• Managing payments in coordination with finance team and several internal project owners
• Raising monthly provisions to accounts for projected expenses
• Sharing Opex and capex reports to all stake holders for current standing of Budget
• Ensuring expense is within approved budget in case we have any unbudgeted expense need to ensure we have required approval as per approving matrix
• Ensuring cost is allocated to respective functions, locations, branches, In case incorrectly allocated, we evaluate it quarterly and then share correctly reports to finance team and get it correctly updated.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored team members to enhance professional development and accountability in workplace.

▪ Annual Maintenance Contract & Agreements, Procurement of IT requirement in cost effective manner. Managing approximately 125 vendors for different nature of business Viz. Software’s, Licences, Hardware’s, Peripherals, MPLS Links, UPS, Cloud datacentre, Outsourced resources.

▪ Vendor on-boarding, basis the requirement raised from management. Understanding vendor’s nature of business, terms, and conditions. Post successful discussion and basis on management conclusion, getting vendor empanelled.

▪ Scrapping of assets (Laptops, Printers, UPS’s) under Tech-Refreshment.

▪ Raising POs for products and services as per requirement. Getting products and services procured on need basis ensuring approval is received as per company guidelines.

▪ Co-ordinating with finance team to ensure payment is processed in time, resolve any queries or concerned they have in terms of payment processing. Sharing details for capitalising capex items.

▪ Keeping track of vendors and their SLA to ensure bills/invoices are cleared as applicable.

Audits and internal discussion:

• Managing internal and external audits to ensure we are following company standards and compliant to the guidelines set by the management.

• Working on improvement areas and ensuring audit observations are worked upon accordingly.

• Sharing daily, Weekly, Monthly report to internal stake holders for current standing on Budget, invoice, and Agreement status.

• Liaising with legal team to ensure agreement and legal documents are executed.

• Inbound technical support for the EE broadband/Phone and TV users
• Handled on job training batches
• Department: Goldcoin (U.S)
• Inbound Customer Service for Citibank customers on checking account queries, blocking cards, raising fraudulent transactions to the fraud team.

• Managed a team of 15 members handling customer’s customers queries pertaining to Insurance (Traditional and ULIP’s)
• Personal Details