Santoshi Kumari
Senior process consultant
Hyderbad
Summary
Able to handle multiple projects simultaneously while providing the highest level of service, quality, and innovation. A strong team player with excellent collaboration skills, and a commitment to maximizing the production process within a facility.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Senior Process Consultant
HGS - Hindu Global Solutions
10.2023 - Current
- Restructured procedures through coordination with compliance director to create and execute projects.
- Enhanced overall performance, driving continuous improvement initiatives across multiple departments.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Mentored junior consultants to strengthen their skills in process improvement methodologies.
- Coached newly hired employees and interns while observing progress and delegating tasks.
Process Associate
Hinduja Global Solutions
10.2021 - 1 2023
- Performed thorough mid-process inspections to ensure quality assurance
- Capture and Audit the Invoices/Receipts
- Simplifying Invoices and forwarding it to clients for payment approvals
- Acknowledged Rewards and Recognition in the year 2022
- Acknowledged as one of the best consistent Quality performance holder.
Customer support Associate
Teleperfomance
04.2020 - 10.2020
- Helped to increase customer return rates by providing excellent customer service at all times
- Brought forth excellent customer service skills and a committment to customer satisfaction
- Provided superior customer service to clients by addressing all questions and concerns
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
Education
Master of Business Administration - Finance
Osmania University
Hyderabad 08.2020 - 05.2023
B.com (computers) - Accounts, Economics & computers
Annie Besant Women's College, Osmania University
Hyderabad 06.2017 - 05.2020
Intermediate - Maths, Economics and Commerce
Board Of Intermediate Education Of T.S
Hyderabad 06.2015 - 05.2017
Board Of Secondary Education Of T.S -
Hyderabad
Hyderabad 03.2014 - 05.2015
Skills
Microsoft Office
Process flows
Time Management
Leadership Skills
Communication Skills
Microsoft Office
Personal Information
- Date of Birth: 10/25/99
- Nationality: Indian
Accomplishments
Received R&R in the year of 2023
Best employee of the year 2023
Timeline
Senior Process Consultant
HGS - Hindu Global Solutions
10.2023 - Current
Process Associate
Hinduja Global Solutions
10.2021 - 1 2023
Master of Business Administration - Finance
Osmania University
08.2020 - 05.2023
Customer support Associate
Teleperfomance
04.2020 - 10.2020
B.com (computers) - Accounts, Economics & computers
Annie Besant Women's College, Osmania University
06.2017 - 05.2020
Intermediate - Maths, Economics and Commerce
Board Of Intermediate Education Of T.S
06.2015 - 05.2017
Board Of Secondary Education Of T.S -
Hyderabad
03.2014 - 05.2015
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