Santoshi Papula

5+ Years of experience of Development/ Implementation/Customization and Administration of ServiceNow

6+ Years of experience of Development/ Implementation/Customization and Administration of Broadcom ServiceDesk.

Good in Implementation/Development/ Customization of Service now ITSM tool. Proficient in implementation / Customization of Broadcom Enterprise management solutions such as Broadcom Service Desk r14.1, Broadcom Service Desk r12.7, Broadcom BI 3.2 SP6, Broadcom BI 4.1 sp3 , Broadcom Spectrum, Broadcom service catalog, Broadcom ITPAM. Proficient in creating custom reports using SAP Business Object XI. An effective communicator with strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude.

• Certified ServiceNow Administrator
• ITIL Certified

• Achieved Recognition award for being the winner of Tech Mania conducted by CA Technologies.
• Received Client Awards from SAAB and Internal Awards of TechMahindra.
• Received the Award for completion of 5 years in an organization.
• Received Raising star award in Black knight.

• Date of Birth: 08/23/86
• Gender: Female
• Nationality: Indian

• English
• Telugu
• Hindi

Reading Books

Service now, Black Knight Financial Services, Service now Administrator/Developer, Requirement gathering, customization as per business requirement., Includes Forms creations, Workflow creations, Developing New scripts., Developing Business Rules, Client scripts etc., Trouble shooting Issues such as access related, flow issues or implementation issues., Developing Reports., Maintenance of ServiceNow tool including Upgrades and Patching. Service now, Wipro Technologies, Service now Administrator, 24 7 support of Service now., Service now Administration., Requirement gathering, customization as per business requirement., Reports development. Broadcom Servicedesk R14.1, SAAB AB, Migration from CA Servicedesk 12.7 to 14.1, Cabi 3.2 to 4.1 and Support, 24 7 support of CA Service desk r14.1., Service desk Administration and maintenance activity., Requirement gathering, customization as per business requirement., Report development., Implemented the offline reporting for CABI. Broadcom Servicedesk R12.7, SAAB AB, Migration from CA Servicedesk 12.1 to 12.7 and Support, 16 6 support of CA Service desk r12.7., Service desk Administration and maintenance activity., Requirement gathering, customization as per business requirement., Report development., Implemented the offline reporting for CABI. Broadcom Spectrum, Broadcom Support, Spectrum Support, Handling and resolving the Broadcom Spectrum Support issues which is raised by external client of Broadcom in Broadcom support., Worked in US shift.

• Execute projects requiring implementation and customization.
• Provide offshore support to onsite consultant for various projects.
• Support project - Requirements Analysis, Scope Definitions and Estimation.

• Good Communication (Verbal and Written) and Presentation skills – excellent customer service experience.
• Easily adaptable and highly motivated with a keen understanding of the latest technologies, and an inherent passion for learning.
• Proactive, Creative and Analytical minded professional with ability to deal with crisis in a calm & professional manner.
• Quick Learner.