SANTOSHI PRIYA ERANKI

• Conducting research on industry trends, competitor activities, and customer needs to inform strategic decisions.
• Performing regular reviews of existing contracts for potential risks or areas requiring renegotiation.
• Implementing processes for monitoring customer satisfaction levels to improve retention rates.
• Creating reports on sales performance metrics to evaluate progress against goals.
• Developing and maintaining relationships with clients, suppliers, and other stakeholders to ensure maximum profitability.
• Providing guidance and support to junior staff members on complex commercial matters.
• Interpreting customer feedback into actionable insights that can be used to optimize service delivery.
• Coordinating efforts between multiple teams within the organization during contract negotiations.
• Managing the budgeting process to ensure effective utilization of resources while meeting cost objectives.
• Collaborating with marketing teams to create promotional campaigns that drive revenue growth.
• Identifying new opportunities for growth through market analysis and trend forecasting.
• Assisting in the development of pricing structures that maximize profitability while remaining competitive in the marketplace.
• Supported local sales teams with customer meetings and account plans based on strategies.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Resolved customer complaints regarding sales and service.

Pricing of iron ore, pellets, and steel primary, secondary, and by-products.

ONLINE AUCTIONS of iron ore, pellets, and steel primary, secondary, and by-products.

Long-term agreements with MoU customers of iron ore.

Customer Relationship Manager for NMDC Steel Division at the head office, conducted customer surveys to collect customer feedback, and improved sales and revenue.

Key Account Manager: 100+ iron ore customers, 50+ steel customers, and 50+ secondary and byproducts customers.

Developed e-auction module and 'Bill to Ship to' model for the Steel division.

Co-ordination with service providers, projects, and higher management regarding sales and marketing works.

Sales in charge of the Vishakhapatnam and Hyderabad stockyards of NMDC Ltd Steel Vertical completed the targeted sales plan and procurement plan within timelines.

Misreporting of iron ore and steel for planning and decision-making.

Member of the Market Intelligence Team of NMDC Ltd.

Executed direct sales, LTA through MoU, auctions, and spot sales of iron and steel products of NMDC Ltd and NMDC Steel Limited by adopting short-, medium-, and long-term sale strategy.

Export of iron ore to Japan and South Korea.