Santosh Irapa Halijol
Commodity Buyer / Customer support Project Manager
Belgaum
Summary
Experienced with vendor negotiations, supplier relationships, and procurement strategies. Uses analytical skills to evaluate market trends and make informed purchasing decisions. Track record of maintaining inventory levels and ensuring timely delivery of materials.
Diligent customer support project manger with proven record of enhancing customer satisfaction and streamlining support processes. Managed team to deliver consistent, high-quality service and resolve customer issues efficiently. Demonstrated ability in team leadership and problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
4
4
Languages
Work History
Commodity Buyer
Alstom Transport India Ltd.
05.2016 - Current
- Company Overview: Alstom Transport India has completed acquisition of Bombardier’s rail Business by Oct 23
- New Supplier Development: Identify and develop a supplier base capable of supporting scaled up volumes
- RFQ Management: Send RFQs, verify quotes, validate cost elements, and negotiate quotes to meet cost targets
- Contract Negotiation: Negotiate & finalize techno-commercial contracts based on business requirements
- Prototype Development: Source and develop prototype samples for alpha build, initial testing, and validation
- Alternate Vendor Development: Develop alternate vendors to de-risk the supply chain and reduce costs
- Risk Management: Identify, assess, and mitigate risks for key and critical parts
- Agreements Management: Manage agreements like NDA, Warranty, SLA & Supplier engagement agreements
- Strategy Development: Create and implement strategy & strategic roadmaps for Electrical and Electronic components
- Product Knowledge: Possess in-depth knowledge and hands-on experience in: PCB assemblies, Rectifiers / Chargers, Display units, Embedded computers, Switchgears, Switches, Sensors, Wiring Harness, switches micro/nano
- Experience in EMS supplier handling and process knowledge
- Cross-functional Collaboration: Work with cross-functional teams to ensure program deliverables meet cost, delivery, and quality objectives
- Supplier Relationship Management: Develop and sustain long-term relationships with suppliers based on product requirements
- Audit Participation: Participate in supplier qualification audits
- Skillset: Engineering Skills: Ability to understand engineering specifications, drawings and Statement Of Requirements, BOM
- Technical Knowledge: Electronics (active, passive, discreet), Electrical parts, IP67 power and signal connectors and wiring harness
- Costing Skills: Zero-based costing, ability to cost benchmark of proprietary items
- Financial Analysis: Analyze supplier financials and capabilities
- ERP Knowledge: ERP modules
- Alstom Transport India has completed acquisition of Bombardier’s rail Business by Oct 23
Customer Support Project Manager
Alstom Transport India Ltd.
05.2016 - 07.2024
- Company Overview: Alstom Transport India has completed acquisition of Bombardier’s rail Business by Oct 23
- Customer support (Domestic & International): Ensures the resolution of customer issues on time
- Recommends appropriate solution for customer complaints/ requests (e.g., Order, Technical, Payment) by coordinating with cross function team and other internal and/or external teams
- Coordinates resolution with After-Sales Service and/or Spare Parts teams
- Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions
- Ensures a positive customer experience throughout the entire process
- Handled order execution
- Well versed with Technical and Commercial Knowledge for Propulsion system (Traction and Auxiliary Converters), High Voltage Equipment, Switchgear, TCMS Devises, Transformers, Traction Motors, Order handling / Order management
- In depth Knowledge with Technical Requirements of Product, Interpreting Engineering Specification, Drawings, Schematics, Logic Diagrams, Maintenance Documents, Special tools, Spares Parts management, Fault Finding/ Trouble shooting activities, Handling Critical issues, Product Function requirements and specification
- Data analysis: Prepares and analyses regular statistics (e.g., forecast) using available tools and collecting relevant information
- Direct sourcing warranty spare parts of Electronic modules, Harness, Connectors, Sensors, Semiconductor devises (RFQ, Negotiations with supplier, Contract and Ordering the parts, planning schedule agreements, Domestic and International supply chain of warranty spares)
- In depth knowledge in handling/ taking lead in critical / safety issues independently - Taking lead in RCA/ investigation of the failure, Follow-up with cross function teams and supplier for root cause analysis, solution implementation on the products
- Also coordinating warranty claims and negotiations with supplier/ customer
- Managing Project Budget
- In depth Knowledge with Change Management Process and Configuration Management Process
- Good working knowledge with SAP, Maximo, FIX database, Change Control Tool, ARIBA
- Maintaining the project KPI, documents as per IRIS/ TS 22163 requirements
- Adhere to EHS rules and Warranty Obligations
- Adhere to the Code of Ethics and highest standards of ethical conduct
- Co-ordination with core team/ cross functional team for the improvement of the quality
- Report to Global team regarding customer satisfaction, product performance reliability and availability status, Budget status, Critical / Safety issues
- Management of risks and opportunities, Capturing Lessons learns, Submitting Bid inputs for new projects
- Alstom Transport India has completed acquisition of Bombardier’s rail Business by Oct 23
Assistant Engineer Customer Support
Medha Servo Drives Pvt. Ltd
10.2012 - 05.2016
- Routine testing, Installation, commissioning and troubleshooting of IGBT based Auxiliary converter, Traction converter, Electrical Control Panel, Propulsion control system, Traction Motor in 1600HP DEMU/WDG4 diesel locomotive / WDP4 diesel locomotive
- Interaction with customer for Attending customer complaints, breakdown maintenance analyzing of faults and finding root cause
- Training Indian Railway customer (Maintenance staff, Loco pilots)
- Involved in oscillation trails and field trials of 1600HP DEMU V1/V2 (Diesel Electrical Multiple Unit)
- Managing service operations effectively & handling the service team to complete the job in a given frame of time at Indian railway customer site
Customer Support Engineer
Siemens Transportation Pvt. Ltd.
08.2010 - 10.2011
- Company Overview: (contract with Lobo Staffing Solution Pvt
- Ltd)
- Attending complaints and breakdown maintenance of Traction Invertors installed in WDG4, WDP4 diesel locomotives
- Downloading fault archive (data) from locomotives/Traction control system) using software, analyzing investigating the faults and rectifying the same and travelling with locomotive to monitor the loco/ traction invertor performance
- Performing AMC maintenance of Traction inverters as per schedule (Monthly, quarterly, half yearly, yearly schedule etc....) details
- Following the safety rules while working
- (contract with Lobo Staffing Solution Pvt
- Ltd)
Jr. Engineer - Design and Development
Laxven Systems
11.2009 - 08.2010
- Developing new circuit designs based on the issues on current design or improving the performance of design
- Making design documents of products
- Making test jigs for product testing
- Electronic components soldering in PCB modules
Technician Apprentice Trainee - Control Equipment – Production, System Testing Department
Bharat Heavy Electricals Limited
10.2008 - 10.2009
- Testing of varies type of control/ electrical panels
- Visual inspection, Continuity check, IR, HV test, functional testing of panels as per documents
- Reading and Interpreting Electrical Schematic diagram/Technical documents
- Performing software loading in Electronic modules, relays/contactors logic testing, Digital I/O modules testing, Analogue I/O modules testing, S/W logic testing also performing semiconductor modules (IGBT) testing
- Identification and using of measuring instruments like Megger, HV tester, CRO, Digital Multi meter, Clamp on Meter etc…
- Trouble shooting of network connections and computer problems while testing control panels
Education
Project Management -
Google
Online 04.2001 -
B Tech - Electronics And Communication Engineering
Adarsh Management Institute of India
Mumbai Thane 04.2001 -
Higher National Technician Certificate - Industrial Electronics
ATI & EPI, Ramanthapur Hyderabad
04.2001 -
Diploma Engineering - Electronics And Communication Engineering
Gomatesh Polytechnic
Belgaum 04.2001 -
S S L C - Kannada Medium
Karnataka Secondary Education Examination Board
Belgaum 04.2001 -
Skills
Supplier relationship management, Teamwork orientation
Strategic sourcing, Negotiation, Vendor collaboration,
Cost analysis, Direct sourcing - Global
Problem-solving, Product knowledge
Supply chain management,
Risk assessment, Client relationship building
Customer relations, Team building
Account management, Deliverables coordination
Escalation handling, Risk management
Root-cause analysis, Cross-functional collaboration
Change Management Knowledge
Certification
Google Project Management
Timeline
Google Project Management
04-2025
Commodity Buyer
Alstom Transport India Ltd.
05.2016 - Current
Customer Support Project Manager
Alstom Transport India Ltd.
05.2016 - 07.2024
Assistant Engineer Customer Support
Medha Servo Drives Pvt. Ltd
10.2012 - 05.2016
Customer Support Engineer
Siemens Transportation Pvt. Ltd.
08.2010 - 10.2011
Jr. Engineer - Design and Development
Laxven Systems
11.2009 - 08.2010
Technician Apprentice Trainee - Control Equipment – Production, System Testing Department
Bharat Heavy Electricals Limited
10.2008 - 10.2009
Project Management -
Google
04.2001 -
B Tech - Electronics And Communication Engineering
Adarsh Management Institute of India
04.2001 -
Higher National Technician Certificate - Industrial Electronics
ATI & EPI, Ramanthapur Hyderabad
04.2001 -
Diploma Engineering - Electronics And Communication Engineering
Gomatesh Polytechnic
04.2001 -
S S L C - Kannada Medium
Karnataka Secondary Education Examination Board
04.2001 -