SANTOSH KUMAR
Sedam
Summary
Results-oriented Store Manager with four years of retail experience, specializing in inventory management and team leadership. Expertise in cash handling and customer service, driving operational efficiency and enhancing customer satisfaction. Strong communicator committed to fostering collaboration and supporting organizational success through effective team dynamics.
Overview
10
10
years of professional experience
Work History
Store Manager
M1 Housing LLP
Bangalore
01.2026 - Current
- Oversaw daily store operations to ensure seamless customer experience.
- Managed inventory levels and organized stock replenishment processes.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Conducted regular team meetings to communicate updates and expectations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and conducted physical counts to reduce shrinkage.
Store Incharge & Billing Support
Melgiri Power Infraa Pvt. Ltd
Bangalore
11.2022 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Identified customer needs to deliver timely and effective solutions.
- Earned recognition from management for delivering exceptional customer service.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Store Incharge & Billing Support
Shilpa Sunshine
Bangalore
02.2021 - 10.2022
- Managed inventory tracking and physical counts to reduce loss through effective monitoring.
- Updated and maintained store signage and displays.
- Evaluated store performance and integrated feedback to develop targeted improvement plans.
- Structured HR consulting services to support clients during organizational developments and changes.
- Oversaw daily store operations and maintained efficient workflow.
- Trained new staff on customer service standards and store policies to enhance customer experience.
Cashier
Shri Keshethra Dharmasthala Rural Development projects
Kalaburagi
02.2016 - 11.2018
- Operated cash register with accuracy, processing payments through diverse methods including cash, check, credit card, and gift card.
- Handled cash, credit, and debit transactions while ensuring security protocols were followed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collaborated with team members to streamline checkout procedures and elevate customer service experience.
- Resolved customer complaints to boost satisfaction and foster positive service interactions.
- Trained new staff on cash handling procedures and customer interaction techniques.
Education
Some College (No Degree) -
Government High School
SedamSome College (No Degree) -
Sri Kottala Basaveshwara Pvt Ltd ITI College.
SedemBachelor of Arts -
Government Degree College.Sedam
SedamSkills
- Inventory management
- Cash handling
- Cash register operation
- Cash management
- Transaction handling
- Sales expertise
- Report preparation
- Data entry
- Team collaboration
- Clear communication
- Issue resolution
- Work ethic and integrity
Languages
Kannada
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Beginner (A1)
A1
Timeline
Store Manager
M1 Housing LLP
01.2026 - Current
Store Incharge & Billing Support
Melgiri Power Infraa Pvt. Ltd
11.2022 - 10.2025
Store Incharge & Billing Support
Shilpa Sunshine
02.2021 - 10.2022
Cashier
Shri Keshethra Dharmasthala Rural Development projects
02.2016 - 11.2018
Some College (No Degree) -
Government High School
Some College (No Degree) -
Sri Kottala Basaveshwara Pvt Ltd ITI College.
Bachelor of Arts -
Government Degree College.Sedam