SANTOSHKUMAR BALAN PILLAI

• Supported new product introductions by working closely with Product Management teams to develop accurate launch forecasts based on historical analogs and market research data.
• Ran weekly fill rate reports to highlight potential issues and corresponding solutions.
• Led monthly consensus meetings with stakeholders from various departments including Sales, Marketing, Finance and Supply Chain.
• Communicated demand plans to manufacturing sites to resolve gaps between demand and supply plans.
• Analyzed historical data to identify patterns, trends, and seasonality for use in demand forecasts.
• Proposed and implemented solutions to improve demand forecast accuracy.
• Participated actively in annual budgeting process by providing input on anticipated sales volumes considering macroeconomic factors and industry trends.
• Enhanced customer satisfaction with timely product availability through accurate demand forecasting.

• Enhanced customer satisfaction by ensuring accurate order fulfillment and timely deliveries through diligent monitoring of orders and shipments.
• Streamlined supply chain operations by implementing efficient inventory management systems.
• Handled Jio Point Distribution of 6500 Stores & Network Planning for Digital Assortments
• Executed First/Mid and Last Mile Transportation as per budget plans, optimizing costs and ensuring timely.
• Realigned the entire Warehouse Capacity of Spares Space utilization's & re-designed Bins which results 25-30% better optimization of Space.
• Restructured the Defective Spares Operations & decentralized which results reductions in freight Cost/Speedy liquidation & faster realization Payment to SBP (Service Business Partners)
• Designed and evaluated the effectiveness of reverse logistics for all defective returns, ensuring proper liquidation.
• Standardization of Packaging products as per product nature/size for easy handling & avoid In-Transit damages.
• Developed various sizes of PP Box, to reduce risks of damage or contamination, and enhanced customer satisfaction.
• Automated warehouse processes with dimension, weighing, and scanning profiler rollout.
• Monitoring logistics service provider performance for enhanced network planning & efficiency.
  Increased pin-code reach to achieve 90% coverage with competitive Turnaround Time (TAT).
• Improved stock availability from 98% through regular inventory audits.
• Implemented KPIs to monitor performance, providing detailed analysis and corrective actions to improve efficiency.
• Boosted KPIs and implemented continuous improvement strategies, enhancing logistical operations and meeting supply chain needs.
• Continuously improve processes and policies to keep up with the evolving business needs and be ahead of the plan through innovation and process improvements.
• Evaluate, Monitor and drive all Non-Compliance audit points to closure in coordination with all External and Internal Stakeholders for all Audits.

• Developed and executed successful business plans that resulted in improved market share and profitability within the region.
• Boosted brand growth by devising strategic network and marketing tactics.
• Spearheaded market expansion plans for senior leadership.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Managed operations of 8 warehouse branches and 1 Regional Distribution Centre (RDC), covering a total area of 3 Lac Sq.
• Coordinated with Sales Head and Regional Managers/Product Managers for distribution and demand planning in the West Zone.
• Handled import management, including coordination with CHA for customs clearance, transportation arrangement from port to RDC, and distribution of materials from RDC to other parent-warehouses for all product categories.
• Performed space planning, KPI monitoring, warehouse selection, manpower planning, and 3PL management and selection.
• Managed a logistics cost budget of 2 Crs, including transportation management (surface/air), vendor selection, rate negotiation, and performance monitoring.
• Ensured timely insurance-defective liquidation and inventory accuracy audit.
• Monitored SLAs with transporter through monthly reviews.
• Planned stock movement to achieve optimal space utilization at the store and maintained target inventory level based on the lead time.

Managed Supply chain for all Division & Warehouse Operations, Demand Planning, Import & Export, Strategic Planning, Vendor Management, Sales Plan based on Branch RSP in consensus with Sales team.

• Demand Planning & Inventory Management
• Factory aging, plan production accordingly to liquidate the same.
• Communicating and drive demand in Sales team accordingly to subsequently liquidate FG inventory.
• Generate Weekly Shipment Plan for factory and RDC.
• Ensure minimal or nil demand-supply gaps at channel-branch level.
• Responsible for CBU lifting from Factory to MWH & Inter stock transfer between WH, Stores & Branches
• Import Management - Manage with Import department & CFS for Custom clearance.
• Warehouse Operations
• Develop Third Party Logistics Partners for effective service delivery & cost optimization.
• To maintain minimum inventory level at branches & fulfill the time-to-time requirement of PBH/PH & corporate Logistics & Prepare monthly indent in consultation with the product head.
• Resolving problems concerning 3PL, transportation, logistics systems, or customer issues
• Identifying scope for cost innovation and innovative ideas for improving Logistics Supply chain efficiency.
• Negotiated contracts with vendors for goods and services.

• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Handled incoming freight and ensured accurate picking and shipping of all outbound shipments. Performed quality control on incoming and outgoing materials and finished goods, ensuring high standards of quality.
• Maintained accurate inventory and filed and managed any loss or damage claims, reducing inventory discrepancies.
• Ensured orders were picked up and shipped timely and within prescribed cost levels, contributing to cost efficiency.
• Prepared MIS Reports as required by higher management, aiding in informed decision-making.
• Managed warehouse, transportation, and operations, demonstrating strong leadership and organizational skills.
• Made decisions, adapted to changes, and performed inventory analysis, demonstrating strong problem-solving abilities and adaptability.