SANTOSH KUMAR BENIWAL
Baytu Barmer, Rajasthan
Summary
Adept Service Executive with a proven track record at Autoplant System India Pvt. Ltd., enhancing client loyalty through exceptional complaint handling and customer service. Spearheaded cross-functional collaborations and streamlined processes, significantly boosting efficiency. Brings a strong work ethic and advanced computer skills, ensuring high standards of service delivery and team mentorship.
Overview
7
7
years of professional experience
Work History
Service Executive
Autoplant System India Pvt. Ltd.
04.2023 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Streamlined service processes for improved efficiency and reduced response times.
- Mentored new hires on company policies and procedures, ensuring quick integration into the team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty
Site Supervisor
Beniwal Construction Company
01.2022 - 03.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
Field Operator
Chennai Radha Engineering (P) Ltd.
07.2017 - 12.2021
- Watched meters and gauges for information about temperature, pressure and gas flow through system.
- Complied in full with company and customer health, safety and environmental practices for maximum protection.
- Ensured proper equipment calibration, minimizing errors that could impact fieldwork results or operations efficiency.
- Reduced equipment breakdowns through proactive preventative maintenance procedures.
- Supported other crew members by carrying supplies, tools and equipment to job locations.
Education
RS-CIT
VMOU
Kota, India12.2020
B.A. FINAL
JNVU
JODHPUR11.2020
DIPLOMA MECHANICAL
GANDHI VIDYA MANDIR
Sardarshahr, India09.2019
ELECTRICAL
NCVT ITI
JAIPUR05.2016
12TH
RBSE BOARD
Ajmer, India06.2011
10TH
RBSE BOARD
Ajmer, India09.2009
Skills
- Exceptional communication
- Complaint Handling
- Client Retention Strategies
- Industry Awareness
- Computer Skills
- Customer Service
Languages
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Work Preference
Work Type
Full TimePart TimeTimeline
Service Executive
Autoplant System India Pvt. Ltd.
04.2023 - Current
Site Supervisor
Beniwal Construction Company
01.2022 - 03.2023
Field Operator
Chennai Radha Engineering (P) Ltd.
07.2017 - 12.2021
RS-CIT
VMOU
B.A. FINAL
JNVU
DIPLOMA MECHANICAL
GANDHI VIDYA MANDIR
ELECTRICAL
NCVT ITI
12TH
RBSE BOARD
10TH
RBSE BOARD
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