Santosh Kumar Das

• Handing JIO Fiber Sales and operation.
• Process Adherence for effective Sales Management with Team handling of 18 Sales Executives. Up new opportunities to sell out new plan to existing and New Customers.
• Ensure the sales to customer and provide the after sales services.
• Focus on the New Area Penetration, Order booking and Activation Handling customer escalation as well as VIP customers.
• Handling Multi story Society's and Generating sales from high raised buildings Meeting with the decision makers.
• Manage relationship with customer after sales and services as well as Retain the customer from churn.
• Focus on New Society permission with meeting with society RWA or managements and coordination with Planning & Construction verticals for Area feasibility.
• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.

• PAN India Multiband Service provider. I was looked BanQ Project for Out Of Warranty service calls with Spare Parts sales as well as repair.
• Dealing with Dealers, Distributors as well as Local venders for spare parts.
• Consulted with clients to better understand their needs, goals requirements and determine best course of action.
• Maintained strong relationships with external services to get discounted prices for services.

• Handling Philips Brand (LED, LCD, TV, Accessories) services after sales like Installation, Demo as well as repair work with 28 Field & Workshop executive in East, South, Central, West Delhi.
• Maintained the Installation and Service TAT with Accessories sales target.
• Designed sales and service strategies to improve revenue and retention.
• Conducted customer feedback surveys to improve service levels.
• Performed appraisals for branch staff and made training recommendations to develop capabilities and skills.
• Selected and mentored senior staff, creating successful leadership team.
• Oversaw day-to-day functioning of field operation.

Handling daily Official and parliamentary engagements/Meeting, Visit Plans and abroad tour plans of Hon’ble Former Member of Parliament & Union Cabinet Minister - Shri Ajay Maken ji.

• Handling LG Brand Air-conditioner installation and service in Central & South, Delhi Area with 25 Service Engineers.
• Ensured customers received excellent service by going the extra mile to assist with needs, requirements and requests.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Closely monitored employee feedback and customer reviews to help improve processes and procedures.