Santosh Kumar Gupta

Revenue $20m, Team Size 165 , Client Marriott Inc.

• Leading one of the world’s largest Digital Business transformations in T&H industry at Marriott for Revenue Management

• Provide strategic leadership and direction for successful delivery of programs. Craft and champion the program’s strategic Roadmap

• Engage with key client stakeholders, project sponsors, and team members, to ensure alignment of program objectives with client expectations.

• Establish program governance structure and mechanisms to ensure transparency, accountability, and compliance.

• Lead and mentor team fostering a collaborative and high-performance work environment.

• Orchestrate seamless delivery execution balancing competing priorities, timelines, and talent constraints.

Monitor Program performance and KPI’s.

• Harness the power of resource optimization to fuel success,
Channelbudgetary allocations and talent pool to manage delivery margins.

Revenue $8m, Team Size 70 , Client : BJ's Restaurant

• Build a Large, Profitable Best-In-Class Off Premise Experience, Accelerate Restaurant growth and new sales channel which increased the top line by 40%.

• Launched Digital strategic initiatives across channels (Web, Mobile, Kiosk) impacting 220+ restaurants across NA increasing the footfalls by 3x.

• Created a result driven culture to manage, accelerate and sustain digital transformation and helping the client to elevate the Agile Maturity.

Revenue $15m, Team Size 125, Client : McDonald's

• Lead the Digital Business Transformation journey at McDonald’s.

• Launched Digital strategic initiatives across channels (Web, Mobile) impacting 5 countries & 30k+ restaurants across the globe doubling the digital channel presence in 2 years.

• Defined and delivered new digital proposition for McDonald’s. Decreased the time to market from a year to 3 months i.e., from Ideation to live in market

• Set up robust, efficient, and effective governance and delivery of digital change backlog resulting in a 300% increase of change and enhancements released to live each week.

Client : Tesco

• Lead a multi-vendor cross functional team (Sapient, Tesco, Tech Mahindra, and Infosys) to design and elevate the ecommerce customer experience across F&F, improving the conversion rates by 60%, average order value 38% and improving the sales by 58% annually.

• Responsible for efficient execution of all delivery aspects of the program from business case definition to Benefits Realization.

• Responsible for developing program plans in terms of timeline, milestones and budget, Review the Progress of the projects regularly with project managers, Act as an ultimate point of delivery escalation within the account.

Client : Suncorp Insurance

• Being a senior scrum master, I was responsible for managing three teams of three different brands of Suncorp.

• Facilitating daily standup, iteration planning, Planning poker estimation, sprint review, retrospective meetings, and Conducting Scrum of Scrums meetings.

Focus on process efficiency, rapid innovation, cross-functional collaboration, closed-loop quality control, risk mitigation

Client : Citibank

• Preparation of the Project Management Plan

• Assisting the Team in Gathering Requirements, Defining Scope, Creating the Scope Management Plan, estimation of the tasks, design and Allocation

• Preparation of Schedule Network Diagram, Estimating the total Budget, Quality Management Plan & Process Improvement Plan

• Preparations of Human Resource Plan, Acquiring the Team, develop and manage the Team. Resolving Conflicts, Performance Appraisals for the Team and Team Building Activities to increase team Effectiveness.

• Application Software Development & Production Support

• Software Engineer, Production Support