Santosh Kumar Khatroth
Ameenpur
Summary
Experienced Retail Industry Enthusiast, customer-focused individual with a strong work ethic, and a passion for retail. Quick to learn new systems, committed to delivering excellent customer experiences, and able to thrive in fast-paced environments. Eager to contribute to team success and grow within the retail industry. Experienced Sales / Accounts Finance / Team leader Results-driven retail professional with over 8+ years' experience in sales, cashiering, accounts, and visual merchandising. Proven ability to meet and exceed sales targets while maintaining high standards of customer satisfaction. Adept at handling POS systems, inventory control, and creating visually appealing displays. Retail Department Manager / Store In Charge Motivated and strategic retail manager with two years of experience leading high-performing teams in fast-paced store environments. Skilled in staff training, inventory management, and achieving sales KPIs. Detail-oriented Department Manager keeps employees and the work area on target with proactive management of day-to-day demands and unique customer and employee situations. Seasoned department manager with relevant experience in overseeing daily operations, improving process efficiencies, and leading productive teams. Strengths include strategic planning, team leadership, and problem-solving skills. Demonstrated success in implementing new processes to enhance operational performance. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Department Manager
Trent Limited A Tata Enterprise
09.2023 - 06.2025
- Recruiting, interviewing, and orienting new staff members.
- Monitoring and evaluating staff performance.
- Managing a departmental budget and forecasting budgetary requirements.
- Communicate job expectations to staff.
- Set strategic long- and short-term departmental goals, and evaluate outcomes.
- Motivate and inspire staff while facilitating personal growth.
- Ensure high levels of productivity are maintained.
- KPI's
- Inward and Outward Process (Inventory Management Team)
- Backend process & updating the budget of Score as per the regional format.
- Managed staff recruitment, training, and performance evaluations.
- Developed and implemented process improvements to enhance productivity.
- Conducted regular meetings to address challenges and share updates effectively.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Modeled supportive leadership qualities, motivating staff to achieve department goals & promote staff participation team building.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Delegated work to staff, setting priorities and goals
- Created and managed budgets for travel, training, and team-building activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Cash & Accounts
Neeru’s Ensembles Pvt Ltd
08.2022 - 09.2023
- Maintaining the ambience of the store as per the company standards.
- Ensure efficient handling of customers, and maintaining high service standards.
- Created and maintained team relationships.
- Proper process of inward and outward stock: preparation of documents like stock registers, petty cash registers, cashbook, gift vouchers, and delivery orders.
- Responsible, which I was completely and neatly working on my own field.
- Responsible for accounting, counter tally, cash handling, and daily bank deposits.
- Processed incoming payments, including checks and electronic fund transfers.
- Compiled daily transaction reports for review by management.
- Coordinated training sessions for new sales operations staff and team members.
- Managed customer relationship management systems for tracking sales performance.
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Ensured compliance with company policies related to safety, security, and privacy regulations.
- Coached team members on best practices for achieving success in their roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
Senior Cashier
Sai Silks Kalamandir Pvt Ltd
09.2018 - 07.2022
- Coordinated daily cash deposits and reconciled discrepancies with management.
- Monitored inventory levels of cash supplies and ordered as necessary.
- Collaborated with team members to enhance overall store operations and efficiency.
- Verified cash drawer amounts at the beginning and end of each shift.
- Processed refunds and returns accurately and promptly.
- Monitored employee performance related to cashiering duties.
- Performed opening and closing procedures for registers as required.
- Trained new cashiers on proper cash handling techniques and policies.
- Ensured accuracy in all transactions by counting money, separating charge slips, coupons, and vouchers.
- Resolved customer inquiries related to payments, refunds, and other financial matters.
Senior Cashier & Accounts Assistant
The Chennai Silks
07.2017 - 08.2018
- Managed cash register operations and maintained balanced tills during shifts.
- Supervised cashiers to ensure accurate and efficient transaction processing.
- Coordinated daily cash deposits and reconciled discrepancies with management.
- Monitored inventory levels of cash supplies and ordered as necessary.
- Collaborated with team members to enhance overall store operations and efficiency.
- Resolved customer complaints quickly and efficiently.
- Verified cash drawer amounts at the beginning and end of each shift.
- Processed refunds and returns accurately and promptly.
- Monitored employee performance related to cashiering duties.
- Performed opening and closing procedures for registers as required.
- Trained new cashiers on proper cash handling techniques and policies.
- Managed a team of 5-10 employees on a daily basis.
- Managed accounts payable and receivable processes for timely financial transactions.
- Prepared and processed invoices, payments and bank deposits.
- Assisted in accounts receivable, payable and general ledger activities.
- Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Prepared and processed payroll.
Cashier
Vijetha Super Market
01.2015 - 05.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Balanced daily transactions on a computerized point-of-sale system.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Issued receipts, refunds, credits or change due to customers.
Education
B.Tech - Computer Science
Dvr College Of Engineering & Technology
Sangareddy, Telangana10.2017
Intermediate - M.P.C
Narayana Junior College
Nizampet, Hyderabad, Telangana03.2011
Board Of Secondary School Of Education - S.S.C
Sarath Vikas School
Eddumailaram, Ministry Of Defence, Telangana03.2009
Skills
- Cash Handling
- Banking Procedures
- Time Management
- Teamwork
- Honesty
- Point-of-Sale (POS) Systems
- Transaction Processing
- Verbal and Written Communication
- Multitasking
- Customer Service
- Inventory Management
- Strong Work Ethic
- Critical Thinking
- Integrity
Languages
English
Hindi
Telugu
Timeline
Department Manager
Trent Limited A Tata Enterprise
09.2023 - 06.2025
Cash & Accounts
Neeru’s Ensembles Pvt Ltd
08.2022 - 09.2023
Senior Cashier
Sai Silks Kalamandir Pvt Ltd
09.2018 - 07.2022
Senior Cashier & Accounts Assistant
The Chennai Silks
07.2017 - 08.2018
Cashier
Vijetha Super Market
01.2015 - 05.2017
Board Of Secondary School Of Education - S.S.C
Sarath Vikas School
Intermediate - M.P.C
Narayana Junior College
B.Tech - Computer Science
Dvr College Of Engineering & Technology