SANTOSH KUMAR MALLICK
Bengaluru
Summary
Dynamic Business Analyst with a proven track record at IDFC Bank, excelling in business process modeling and stakeholder management. Spearheaded the development of an online insurance portal, enhancing operational efficiency and eliminating physical documentation. Adept at risk mitigation and user acceptance testing, driving impactful solutions that align with strategic objectives. Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
6
6
years of professional experience
Work History
Business Analyst
IDFC Bank
Bengaluru
08.2023 - Current
- Company Overview: A greenfield project of developing an online retail life insurance policy portal. It was used by the sales team of IDFC bank for life insurance to IDFC bank customers. The main objective was to eliminate any physical documentation and track the business performance of bank employees on a monthly basis.
- Responsible for functional Interfaces and Business Process Flow Module.
- Data management of various client as per appropriate document received from business teams.
- Conducted UAT and Data Flow diagram by using jira and Ms Visio.
- Ensure Feedback has been taken from client and Deployment in next sprint cycle.
- Responsible for reviewing and manipulating new user stories.
- Assisted Development team for successful Implementation of User Requirement till completion of said Project.
- A greenfield project of developing an online retail life insurance policy portal. It was used by the sales team of IDFC bank for life insurance to IDFC bank customers. The main objective was to eliminate any physical documentation and track the business performance of bank employees on a monthly basis.
Business Analyst
Axis Bank
Bengaluru
12.2021 - 08.2023
- Company Overview: Providing analysis and recommendations for Investment operations, servicing, strategy, Marketing, technology, projects regulation, business growth and development.
- Responsible for documentation of issues and suggested solutions intended to improve the control environment, streamline the business and achieves operational excellence.
- Leads operational and/or technical tasks/projects/assignments as assigned end to end to identify all potential problems and how to solve for them.
- Articulates and risk to management, provide support to department tonsure timely completion.
- Aid senior and executive leadership with effectively deploying strategic objectives for Capital growth and new Investment Solutions.
- Responsible for reviewing and manipulating new user stories.
- Providing analysis and recommendations for Investment operations, servicing, strategy, Marketing, technology, projects regulation, business growth and development.
- Key Accountabilities as a Functional BA: Enablement of multi-functional activity on a single platform.
- Data management of various client as per appropriate document received from business teams.
- Ensure reconciliation of Investment Logins to be updated on various notes with respective business manager approvals.
- Client stories to be added on Sprint backlog with accurate delivery of product by using agile methodologies.
- Risk mitigation is highly priorities while doing project delivery in both release and deployment of the same.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Business Analyst
ICICI Group
Bengaluru
06.2019 - 12.2021
- Company Overview: A greenfield project of developing an online retail insurance policy portal. It was used by the sales team of ICICI Lombard and ICICI bank for selling health and vehicle insurance to ICICI bank customers. The main objective was to eliminate any physical documentation and track the business performance of bank employees on a monthly basis.
- Elicit & Translate business requirements to user stories & epics.
- Conduct Gap Analysis\Scope Analysis\Impact Analysis on Business Processes using techniques like use case diagrams (UML) \Context Diagram (Data Flow Modelling) \BPMN (process modelling) \Flow.
- Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, and Brainstorming Sessions.
- Prioritize Requirements using MOSCOW and Business Value methods.
- Deliver Requirement documents like BRD\FRD\Use Case\Process Flow\Change Requests\Traceability Matrix\Mind Maps.
- Communicate users' business requirements by constructing easy-to-understand data and process models.
- Involved in creating wire-frames and mock-ups for the system.
- Verification\Validation of requirements to ensure they deliver business value by conducting various reviews and workshops with users.
- A greenfield project of developing an online retail insurance policy portal. It was used by the sales team of ICICI Lombard and ICICI bank for selling health and vehicle insurance to ICICI bank customers. The main objective was to eliminate any physical documentation and track the business performance of bank employees on a monthly basis.
Education
MBA -
RAVENSHAW UNIVERSITY
CUTTACK, India05.2019
BCOM -
UTKAL UNIVERSITY
BHUBANESWAR, India05.2016
12TH -
KENDRIYA VIDHYALA AAI RANGPURI
DELHI, India05.2013
Skills
- Business process modeling
- Data analysis
- User acceptance testing
- Agile methodologies
- Requirement gathering
- Risk mitigation
- Stakeholder management
- Change management
- Documentation management
- Problem solving
- Data visualization
- Workflow optimization
Timeline
Business Analyst
IDFC Bank
08.2023 - Current
Business Analyst
Axis Bank
12.2021 - 08.2023
Business Analyst
ICICI Group
06.2019 - 12.2021
MBA -
RAVENSHAW UNIVERSITY
BCOM -
UTKAL UNIVERSITY
12TH -
KENDRIYA VIDHYALA AAI RANGPURI
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