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Santosh Kumar Mallick
Operation Manager
Bangalore
Summary
Goal-Oriented Head of Operation Manager delivering practical strategies to drive productivity, personnel retainment and process efficiency. Excel in creative problem solving on complex operational issues. Proven success providing leadership to team of 13
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Operation Manager
Dropshop Network Pvt Ltd
Bengaluru
12.2022 - 06.2023
- Manage warehouse Operation & LM Operation B2B/B2C & BOB operations
- Handling B2B operations in North, South & Central part of Bengaluru covering more than 70 pin code
- Handling 5 warehouse size of 25000Sqft & 4 LM station size of 10000Sqft
- B2B Ops follow-up of: Inward >> GRN >> Put away >> Picking >> Dispatching >>BTS
- Managing inventory with around 3000 SKUs of all categories i.e
- Food & beverages, Personal care & home care products
- Plan for inventory count in Daily, Monthly basis based on the Inventory Plan sheet and
- Racks
- Managing all STN and Auto orders shipments from Mother Hubs to Spokes with 95%+ fill rates based on daily requirement
- Train to Supervisor, Picker/Packers, and House Keeping Staffs to maintain warehouse in hygienic conditions
- Maintain FIFO process while stacking (specially for Dairy & Beverages)
- Monitor the performance like Order Fill Rate, reduce customer complaints, Maintain Product quality by conducting daily meetings with all Supervisors and Row In charge
- Validate all documents i.e., Inbound, Outbound, Inventory on a Weekly basis to avoid errors in releasing payments to vendor and accepting the payments
- Arrest damage and expiry items based on the expiry slab and clear the near expiry stocks on a weekly basis
- Route planning and capacity building for STN connections across clusterspokes
- Prepare Profit and Loss Statement of warehouse and forecast the expense based the margin
- Payroll input of off-role employees
- Responsible for vendor MIS/Invoice uploads and vendor payouts
- Taking responsibilities of Recruitment, Training and On Board the employees
- Organizing events to increase staff motivation and engagement
- Analyzing data to calculate the cost-benefit ratio
- Establishing and monitoring employee schedules
- Last Mile Operations: -
- Responsible for handling deliveries across South Karnataka, ensuring timely Pick & Pack & supporting to match Service level of the company standards
- Route planning and capacity building according to load projections for B2B last mile deliveries
- Ensure TAT adherence, getting shipments picked for delivery within SLA (Service Level
- Agreement) for the better operation flow
- Preparing all the required documents / E-waybills for the deliveries
- Dispatching the stocks as per requirements of other branches
- Planning the vehicles for the intra & intercity movements
- Handling escalations with respect to any functional error reported by customers/logistic- partners
- Monitoring performance Analysis on a monthly basis
- Optimizing the Order allocation as per shipment courier cost, past performance, shipment routes and weight
- (Overview of each courier)
- Effective handling of logistic partner’s performance by data-driven techniques
- Quality check for the partner & Client performance through random-sampling techniques
- Improving the Last-mile performance through repetitive-escalation structure with relevant data insights
- Negotiate with vendor relating to transportation and follow the vendor till on-board into the platform
- Responsible for cost – Warehouse cost, LM cost, MM cost, BOB Cost and STN cost
- Driving strategy of Transportation function with 3 years plan for both forward and reverse transportation
- Responsible for vendor management
- Ensuring releasing of payment of Vendors on time by taking proper actions
- Locating problems in the company's supply chain through quality control checks
- Analyzing data to calculate the cost-benefit ratio
- Analyze supply chain data to design the right network for delivery which results in reducing cost per order from 15% to 8.5%
- Doing New Market analysis with sales team for our own Brands
- Few Achievements are listed here
- Built 100% capacity for B2B Last mile deliveries
- Increased DSR of B2B LM deliveries from 65% to 90%
- Increased STN fill rate from 45% to 96%
- Reduced warehouse cost from 2.8% to 1.9%
- Reduced LM cost from 10.3% to 7.5%
- Reduced BOB cost from 15.3% to 8.5%.
Operation Manager
Dealshare.in
bangalore
01.2021 - 12.2022
- Deal Share- Bengaluru
- Manage 1lakhs SQ Ft Warehouse to cater B2B/B2C/Mother Hub/ROB – Franchise Operations and marketplace operations
- Handling B2B operations in North, South & Central part of Bengaluru covering more than 50 pin code
- B2B Ops follow-up of: Inward >> GRN >> Put away >> Picking >> Dispatching >>BTS
- Route planning and capacity building according to load projections for B2B last mile deliveries
- Managing inventory with around 6000 SKUs of all categories i.e
- Food & beverages, Personal care & home care products
- Plan for inventory count in Daily, Monthly basis based on the Inventory Plan sheet and
- Racks
- Managing all STN and Auto orders shipments from Mother Hubs to Spokes with 95%+ fill rates based on daily requirement
- Train to Supervisor, Row-In charge, Picker/Packers, and House Keeping Staffs to maintain warehouse in hygienic conditions
- Maintain FIFO process while stacking (specially for Dairy & Beverages)
- Monitor the performance like Order Fill Rate, reduce customer complaints, Maintain Product quality by conducting daily meetings with all Supervisors and Row In charge
- Validate all documents i.e., Inbound, Outbound, Inventory on a Weekly basis to avoid errors in releasing payments to vendor and accepting the payments
- Arrest damage and expiry items based on the expiry slab and clear the near expiry stocks on a weekly basis
- Route planning and capacity building for STN connections across clusterspokes
- Maintain the fill rate in all business categories like Market Orders, STN and Customer Orders
- Prepare Profit and Loss Statement of warehouse and forecast the expense based the margin
- Negotiate with vendor relating to transportation and follow the vendor till on-board into the platform
- Responsible for cost – Warehouse cost, LM cost and STN cost
- Driving strategy of Transportation function with 3 years plan for both forward and reverse transportation
- Responsible for vendor management
- (LM, STN and MP)
- Payroll input of off-role employees
- Responsible for vendor MIS/Invoice uploads and vendor payouts
- Taking responsibilities of Recruitment, Training and On Board the employees
- Ensuring releasing of payment of Vendors on time by taking proper actions
- Few Achievements are listed here
- Built 100% capacity for B2B Last mile deliveries
- Increased DSR of B2B LM deliveries from 65% to 90%
- Increased STN fill rate from 45% to 96%
- Reduced warehouse cost from 2.8% to 1.9%
- Reduced LM cost from 3.3% to 2.5%.
Warehouse Assistant Manager
Udaan, Hiveloop Logistics Pvt Ltd
Bengaluru
06.2019 - 01.2021
- Managing store of 1Laks sq
- Ft
- With a monthly business of 9 crores and a team of 225 people
- Managing Fresh Warehouse Operations of large fulfilment center (1,00,000 sq
- Ft) having a significant employee workforce with the Team Size of 200+ employees
- Planning and managing warehouse network for B2B & B2C Fresh business, Inventory, vehicle route planning, vehicle scheduling, throughput planning, storage, sales event planning
- Effective to direct receiving, warehousing and distribution operations, storage, and dispatch as per the defined TAT
- Planning, Organizing and Controlling of overall operations for the Warehouse
- Keeping track and reporting on stock quality, quantity, stock levels, delivery times, production, packaging, Procurement and Logistics functions
- Manage the returns to the Warehouse and ensure items are dealt with promptly
- Look for ways to increase efficiency and productivity of warehouse
- Ensure System stock vs Physical stock should always match
- Responsible for the security of all warehouse assets and infrastructure
- Analytics: Utilize order fulfilment data to understand customer expectations from the Last mile perspective
- Identify areas of improvement and new solutions to deliver consistent and cost- effective logistics services
- Process Improvement- Setting up warehouse process and system capability to deliver quality and efficient operation
- Monitoring and checking bills and making on time payment and clearance
- Setting up layout and ensure efficient space utilization
- WMS, 5S Process & Layout
- Implementation
- Ensure on time Dispatches to Hubs & Dark Stores
- Coordinate With HR and training team for hiring and Training of New Associate
- Taking corrective action to control dump and shrinkage of distribution center
- Maintain FIFO process while stacking (specially for Dairy & Beverages)
- Cross verifying all inward & outward documents to have keen observation on system as well as physical transaction and to attain nil variance
- Identifying damage & expiry materials informing to buyer to clear the stocks for Warehouse
- Putting forward recommendations for operational Process, procedures and goals
- Creating and maintaining spreadsheets for operation related report and analyze data
- Setting operational standards for all staff to follow
- Reviewing service levels on a continuous basis
- Using scanning terminals, and professional fixed asset tracking software for Vehicle
- Planning for future order and check warehouse capacity and manpower requirements.
Warehouse Shift Manager
Big Basket, Super Market Grocery Supplies Pvt Ltd
Bengaluru
11.2016 - 06.2019
- Managing store of 1laks sq
- Ft
- With a team of 115 people
- Preparation of Picker’s Productivity Report and analyzes their respective performance
- Follow on time for picking and dispatch to Customer as per ETA
- Preparation of day wise attendance of staffs and check the attrition level in monthly basis
- Proper Maintenance of Cleaning and Hygiene of warehouse as well as picking crates on daily basis
- Using electronic tracking device (HHD, Mobile & Moptro) to scan stock for picking customer order
- Putting forward recommendations for operational Process, procedures, and goals
- Creating and maintaining spreadsheets for operation related report and analyze data
- Coordinating the shipment of goods from the warehouse
- Setting operational standards for all staff to follow
- Reviewing service levels on a continuous basis
- Using scanning terminals, and professional fixed asset tracking software for Vehicle.
FLOOR Manager
DMART
Bengaluru
09.2013 - 10.2015
- Managing store of 24,000 sq ft
- With an annual business of 125 crores and a team of 45 people
- Non Core: Apparels,Bed&bath,Plastics,Home appliances,Crockery,Luggage,Toys,& Footwear
- Minimizing shrinkage at budget levels
- Responsible for store process audit
- Checking stock out on daily basis and taking necessary actions to reduce stock outs
- Doing PI for major pilferage categories thrice a month
- Making duty roaster for all the staff of the non-core(15 days once)
- Making sure that stocking is proper in godown
- Proper face-ups and cleanliness of the Floor
- Continues track of the major pilfer categories for a better control on shrinkage
- Focus on the housekeeping of the godown floor for a hygienic ambience
- To categorize the products signage through Eye catching way.
STORE MANAGER
VANHEUSEN
Bengaluru
06.2010 - 09.2013
- Promote the Brand representing as a Brand Ambassador in Store
- Interaction with the customer- providing customer service
- Handling a team of CCA to achieve the sales target
- Add-on, suggestive sale
- Managing and motivating a team to increase sales and ensure efficiency
- Responsible for minimizing shrinkage at budget levels
- Responsible for SOP (standard operational procedure)
- Update competition information within the area and giving feedback to Head office
- Computerized Billing
- Skills
- First-Mile, Mid-Mile , Last Mile&BOBOps
- Subscribed, Slotted and On-DemandOps
- Team Handling and Management
- Transshipment Ops (Mother HubOps)
- Network design & Optimization
- Process Design &Optimization
- Order Management
- Fleet Management & Training
- Inbound and outbound Ops
- Payroll Input’s
- Inventory Management
- Reverse Logistics
- SLA Analysis and Management
- Warehouse Management system
- Risk management, Planning & Execution
- Analyzing & Problem Solving
- Hyper-local operations.
Education
Bachelor of Arts -
Fakir Mohan University
01.2006 - 04.2009
Intermediate - Arts
CHSE
01.2004 - 04.2006
10th - undefined
BSE - undefined
Skills
First-Mile, Mid-Mile, Last Mile& BOB Ops
Team Handling and Management
Transshipment Ops (Mother HubOps)
Network design &Optimization
Process Design &Optimization
Order Management
Fleet Management & Training
Inbound and outboundOps
Payroll Input’s
Inventory Management
SLA Analysis and Management
Warehouse Management system
Risk management, Planning & Execution
Analyzing & Problem Solving
Subscribed, Slotted and On-Demand Ops
Hyper-local operations
Certification
Best Employee Award
Interests
Travelling
Playing chess,cricket and VollyBall
Listing Music
Timeline
Operation Manager
Dropshop Network Pvt Ltd
12.2022 - 06.2023
Operation Manager
Dealshare.in
01.2021 - 12.2022
Warehouse Assistant Manager
Udaan, Hiveloop Logistics Pvt Ltd
06.2019 - 01.2021
Best Employee Award
06-2018
Warehouse Shift Manager
Big Basket, Super Market Grocery Supplies Pvt Ltd
11.2016 - 06.2019
FLOOR Manager
DMART
09.2013 - 10.2015
STORE MANAGER
VANHEUSEN
06.2010 - 09.2013
Bachelor of Arts -
Fakir Mohan University
01.2006 - 04.2009
Intermediate - Arts
CHSE
01.2004 - 04.2006