Goal-Oriented Head of Operation Manager delivering practical strategies to drive productivity, personnel retainment and process efficiency. Excel in creative problem solving on complex operational issues. Proven success providing leadership to team of 13
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Operation Manager
Dropshop Network Pvt Ltd
Bengaluru
12.2022 - 06.2023
Manage warehouse Operation & LM Operation B2B/B2C & BOB operations
Handling B2B operations in North, South & Central part of Bengaluru covering more than 70
pin code
Handling 5 warehouse size of 25000Sqft & 4 LM station size of 10000Sqft
Managing inventory with around 3000 SKUs of all categories i.e
Food & beverages, Personal
care & home care products
Plan for inventory count in Daily, Monthly basis based on the Inventory Plan sheet and
Racks
Managing all STN and Auto orders shipments from Mother Hubs to Spokes with 95%+ fill
rates based on daily requirement
Train to Supervisor, Picker/Packers, and House Keeping Staffs to maintain warehouse in hygienic
conditions
Maintain FIFO process while stacking (specially for Dairy & Beverages)
Monitor the performance like Order Fill Rate, reduce customer complaints, Maintain Product
quality by conducting daily meetings with all Supervisors and Row In charge
Validate all documents i.e., Inbound, Outbound, Inventory on a Weekly basis to avoid errors in
releasing payments to vendor and accepting the payments
Arrest damage and expiry items based on the expiry slab and clear the near expiry stocks on a
weekly basis
Route planning and capacity building for STN connections across clusterspokes
Prepare Profit and Loss Statement of warehouse and forecast the expense based the margin
Payroll input of off-role employees
Responsible for vendor MIS/Invoice uploads and vendor payouts
Taking responsibilities of Recruitment, Training and On Board the employees
Organizing events to increase staff motivation and engagement
Analyzing data to calculate the cost-benefit ratio
Establishing and monitoring employee schedules
Last Mile Operations: -
Responsible for handling deliveries across South Karnataka, ensuring timely Pick & Pack &
supporting to match Service level of the company standards
Route planning and capacity building according to load projections for B2B last mile deliveries
Ensure TAT adherence, getting shipments picked for delivery within SLA (Service Level
Agreement) for the better operation flow
Preparing all the required documents / E-waybills for the deliveries
Dispatching the stocks as per requirements of other branches
Planning the vehicles for the intra & intercity movements
Handling escalations with respect to any functional error reported by customers/logistic-
partners
Monitoring performance Analysis on a monthly basis
Optimizing the Order allocation as per
shipment courier cost, past performance, shipment routes and weight
(Overview of each
courier)
Effective handling of logistic partner’s performance by data-driven techniques
Quality check for the partner & Client performance through random-sampling techniques
Improving the Last-mile performance through repetitive-escalation structure with relevant data
insights
Negotiate with vendor relating to transportation and follow the vendor till on-board into the
platform
Responsible for cost – Warehouse cost, LM cost, MM cost, BOB Cost and STN cost
Driving strategy of Transportation function with 3 years plan for both forward and reverse
transportation
Responsible for vendor management
Ensuring releasing of payment of Vendors on time by taking proper actions
Locating problems in the company's supply chain through quality control checks
Analyzing data to calculate the cost-benefit ratio
Analyze supply chain data to design the right network for delivery which results in reducing cost
per order from 15% to 8.5%
Doing New Market analysis with sales team for our own Brands
Few Achievements are listed here
Built 100% capacity for B2B Last mile deliveries
Increased DSR of B2B LM deliveries from 65% to 90%
Increased STN fill rate from 45% to 96%
Reduced warehouse cost from 2.8% to 1.9%
Reduced LM cost from 10.3% to 7.5%
Reduced BOB cost from 15.3% to 8.5%.
Operation Manager
Dealshare.in
bangalore
01.2021 - 12.2022
Deal Share- Bengaluru
Manage 1lakhs SQ Ft Warehouse to cater B2B/B2C/Mother Hub/ROB – Franchise Operations and marketplace operations
Handling B2B operations in North, South & Central part of Bengaluru covering more than 50 pin code
Route planning and capacity building according to load projections for B2B last mile deliveries
Managing inventory with around 6000 SKUs of all categories i.e
Food & beverages, Personal care & home care products
Plan for inventory count in Daily, Monthly basis based on the Inventory Plan sheet and
Racks
Managing all STN and Auto orders shipments from Mother Hubs to Spokes with 95%+ fill rates based on daily requirement
Train to Supervisor, Row-In charge, Picker/Packers, and House Keeping Staffs to maintain warehouse in hygienic conditions
Maintain FIFO process while stacking (specially for Dairy & Beverages)
Monitor the performance like Order Fill Rate, reduce customer complaints, Maintain Product quality by conducting daily meetings with all Supervisors and Row In charge
Validate all documents i.e., Inbound, Outbound, Inventory on a Weekly basis to avoid errors in releasing payments to vendor and accepting the payments
Arrest damage and expiry items based on the expiry slab and clear the near expiry stocks on a weekly basis
Route planning and capacity building for STN connections across clusterspokes
Maintain the fill rate in all business categories like Market Orders, STN and Customer Orders
Prepare Profit and Loss Statement of warehouse and forecast the expense based the margin
Negotiate with vendor relating to transportation and follow the vendor till on-board into the platform
Responsible for cost – Warehouse cost, LM cost and STN cost
Driving strategy of Transportation function with 3 years plan for both forward and reverse transportation
Responsible for vendor management
(LM, STN and MP)
Payroll input of off-role employees
Responsible for vendor MIS/Invoice uploads and vendor payouts
Taking responsibilities of Recruitment, Training and On Board the employees
Ensuring releasing of payment of Vendors on time by taking proper actions
Few Achievements are listed here
Built 100% capacity for B2B Last mile deliveries
Increased DSR of B2B LM deliveries from 65% to 90%
Increased STN fill rate from 45% to 96%
Reduced warehouse cost from 2.8% to 1.9%
Reduced LM cost from 3.3% to 2.5%.
Warehouse Assistant Manager
Udaan, Hiveloop Logistics Pvt Ltd
Bengaluru
06.2019 - 01.2021
Managing store of 1Laks sq
Ft
With a monthly business of 9 crores and a team of 225 people
Managing Fresh Warehouse Operations of large fulfilment center (1,00,000 sq
Ft) having a
significant employee workforce with the Team Size of 200+ employees
Controller at Acentra Health Software India Pvt Ltd ( Formerly Client Network Services India Pvt Ltd)Controller at Acentra Health Software India Pvt Ltd ( Formerly Client Network Services India Pvt Ltd)