Santosh Kumar MVRG
Business Analyst
Hyderabad
Summary
Enthusiastic Business Analyst and dedicated employee with integrity, strong work ethic and great leadership skills. Over 5 years of experience building revenues, improving processes and driving business growth through periods of ranging market health. Exceptionally aware of early warning signs of economic downturn with strategic adaptability.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Relationship Manager
ICICI Lombard PVT LTD
Hyderabad
01.2020 - 06.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance of in-house application.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Worked with clients to address and respond to client and partnership management issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with teams in product line transition to streamline processing errors.
Senior Accounts Officer
Wipro Limited
Hyderabad
10.2018 - 01.2020
- Used both qualitative and quantitative analysis techniques frequently.
- Analyzed market, technology and industry to keep current on trends.
- Identified errors and performed root cause analysis to determine core issues.
- Gathered and documented requirements for projects.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Worked with IT team members on systems automation and advancement initiatives.
- Prepared activity diagrams, process flows, sequence diagrams and SOPS and getting the sign off from the client
Process Consultant
Hinduja Global Solutions
Hyderabad
02.2017 - 09.2018
- Established project schedules and monitored tasks to meet milestones during each phase.
- Provided technical assistance to production team when issues arose.
- Developed documentation, diagrams and specifications to meet project requirements and regulatory standards.
- Evaluated proposed project economics and identified alternative solutions and designs producing improved results.
- Met weekly with team members to discuss project implementations and alleviate any issues.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Coached newly hired employees and interns while observing progress and delegating tasks.
- Participated in project reviews to enable ongoing status tracking and reporting.
Education
Bachelor of Computer Applications - Computer Applications
Bhavan's Vivekananda College
Hyderabad 06.2013 - 07.2016
Skills
- SQL
Timeline
Customer Relationship Manager
ICICI Lombard PVT LTD
01.2020 - 06.2022
Senior Accounts Officer
Wipro Limited
10.2018 - 01.2020
Process Consultant
Hinduja Global Solutions
02.2017 - 09.2018
Bachelor of Computer Applications - Computer Applications
Bhavan's Vivekananda College
06.2013 - 07.2016
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