Santosh Kumar Nayak

• Oversaw public bus operations under OSRTC, Mukhyamantri Bus Seva (Formerly known as LAccMI) and Ama Bus Stand schemes, ensuring efficient scheduling, route design and depot performance.
• Worked closely with local authorities and state-level stakeholders to ensure regulatory compliance, safety and seamless service.
• Led multi-disciplinary teams of drivers, conductors and administrative staff; executed training, KPI monitoring and team building.
• Prepared strategic operational improvement plans based on service analysis, user feedback and cost assessments.
• Spearheaded community outreach campaigns to promote public transportation and gathered actionable feedback.
• Delivered highest-ever monthly revenue growth in 2024 and ensured timely reporting and stakeholder communication.

• Appointed and managed dealership channels in untapped territories, supporting customer onboarding and high-value sales.
• Liaised with financial institutions and government bodies to secure tractor financing and subsidy approvals.
• Conducted training for dealership teams to enhance digital capabilities in lead management.
• Developed tailored marketing strategies that increased regional visibility and boosted conversion rates.

• Managed rural sales channels through CSC VLE networks and ensured target achievement for government schemes.
• Enabled digital onboarding of VLEs for policy issuance, with continuous training on new products and compliance.
• Closed large volumes of policies across rural regions using localized marketing efforts and stakeholder alignment.

• Implemented multiple centrally sponsored schemes through district-level CSCs.
• Coordinated with OCAC and government departments to facilitate digital literacy, rural finance, and public service delivery.
• Managed a network of 400+ VLEs; delivered training, MIS reporting, and strategy alignment.
• Supported projects involving bill payments, digital transactions, e-commerce, and social security.
• Anchored the 7th Economic Census as district-level trainer and monitoring officer.

Conducted research and initiated outbound calls to identify prospective clients.

• Established strong relationships with new and existing customers.
• Maintained organized outreach lists for potential clients.
• Recommended effective solutions based on customer needs.
• Guided clients through sales funnel with strategic motivation techniques.
• Oversaw management of customer and dealer relationships effectively.
• Completed pre- and post-disbursement documentation accurately.

• Promoted and distributed Husqvarna agricultural equipment throughout southern Odisha.
• Established strategic partnerships with dealers and institutional buyers to enhance market reach.
• Managed end-to-end sales cycles, including product demonstrations, logistics coordination, and post-sales support.