Santosh Kumar Tati

Experience:

Team Leadership:

• Led a diverse team of 15 members specializing in various technologies including Cognos, Informatica, and Code Management and Monitoring Tools. - Oversaw projects such as the migration from AppDynamics to New Relic and the transition of Informatica PowerCenter to IDMC (Cloud/SaaS platform).

• Guided the Incident Audit team, ensuring adherence to established processes.

• Maintained regular communication with the team, offering valuable feedback and suggestions to foster continuous improvement.

Reporting and Communication:

• Generated SLA reports for operations, delivering insights to top leadership for strategic decision-making.

• Organized team huddles to facilitate communication among a larger audience.

• Presented town halls to disseminate information and updates on major projects.

Compliance and Technical Support:

• Ensured compliance with service level agreements by maintaining technical uptime levels.

• Managed build and deployment responsibilities, providing support for Microfocus OBM, SiteScope, MS SCOM, New Relic, and Evolven tools.

• Worked under SLAs to resolve tool issues efficiently, configuring alerts, monitors, reports, templates, and user administration in SiteScope 11.91.

• Implemented alert configurations, role creation, user administration, and server additions in MS SCOM.

• Conducted troubleshooting of SCOM agents to maintain optimal performance.

• As a part of Tools Rationalization reduced one tool from the environment. Eliminated NNMi by migrating all the ping monitors to SiteScope.

• Proficient Tools Administrator experienced in HP BSM, BPM, SiteScope, Datadog, and MS SCOM, dedicated to supporting Broadridge Infrastructure.
• Adherence to SLAs for efficient resolution of tool issues, including client interaction for complex system challenges.
• Recording, testing, and deploying VuGen scripts in BPM for application monitoring.
• Adding servers to monitoring using SiteScope for various metrics such as availability, CPU, memory, and more, including advanced monitors like URL Sequence and WebScript.
• Configuration of alerts, monitors, reports, templates, and user administration in SiteScope 11.91.
• Configuration of alerts, user roles, administration, and troubleshooting of SCOM agents in MS SCOM.
• Upgrading BSM 9.26 to APM 9.51, SiteScope 11.33 to 11.91, BPM 9.30 to 9.52, and VuGen from 12.53 to 12.63.
• Integration of AWS accounts, installation of Datadog agents, and configuration of alerts for required metrics in Datadog

• Seasoned Tools Administrator specializing in HP BSM, BPM, and SiteScope, supporting Delphi Infrastructure with efficiency and dedication.
• Adherence to SLAs for resolving tool issues and implementing efficient solutions, with a focus on client interaction to address complex system challenges.
• Facilitate discussions with clients to gather monitoring requirements and onboard application monitors from test to production environments.
• Proficient in recording, testing, and deploying VuGenscripts for BPM application monitoring, and creating intuitive dashboards and geographical views on BSM 9.25.
• Expertise in adding servers to monitoring using SiteScope, covering various metrics such as availability, CPU, memory, and disk space, among others.
• Integration of BSM, SiteScope, and OM tools as per project requirements, along with installation and upgrades of BPM 9.x and SiteScope11.x. Configuring alerts, monitors, reports, templates, and user administration in SiteScope11.33, ensuring monitoring artifacts are updated per production changes.
• Educating new team members on standard tool offerings and procedures, and installing Dynatraceone agent on servers. Proficient in creating synthetic monitors like Availability and Click Path, and setting up application monitors in Dynatraceand AWS environments.
• Integration of DynatraceSynthetic classic with Dynatraceweb, and recording scripts for DynatraceSynthetic classic using Dynatracerecorder

• Experienced Tools Support Engineer proficient in HP OMW, BSM, NNM, and SiteScope, dedicated to supporting Capital Group of Companies' infrastructure.
• Resolving network issues and faults within SLAs, while engaging with clients to address complex system issues.
• Monitoring incident queue, assessing severity, and reporting concerns to management, including coordinating with external vendors and support teams.
• Leading daily calls to address team concerns and coordinating support levels across different teams.
• Installing OM agents on UNIX and Windows platforms, creating policies as per user requirements, and troubleshooting agent issues.
• Adding monitoring for new servers and devices, enabling network device monitoring using HP NNM, and managing device configurations.
• Proficient in NNM installation and configuration, including communication, discovery, monitoring, incident, and alert configurations.
• Skilled in alerts suppression, dampening, and enrichment, status configuration, user interface setup, and MIB loading.
• Experienced in custom poller configuration for tailored monitoring solutions.

• Barclays ESM alerting and Monitoring Support Role Technical Area L2 Support Engineer Testing, Deployment and Troubleshooting Areas of responsibility
• Provide application support for Enterprise monitoring tools like Netcool, RTView and Nimsoft
• SME for tools like Netcool Implementation & Administration tasks
• Carry out Incident, Change and Problem Management activities according to the process, procedures, and work instructions
• Working on releases, project/change implementation and records/communicates the details of any failures in complete manner using the steps in project lifecycle (create in development, testing in UAT, deploying in Prod)
• Develop and configure Nimsoft infrastructure monitoring probes as required by the service being implemented or revised for 40000 servers across all the regions
• Develop & configure the Nimsoft hubs in failover to support additional infrastructure support
• Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decision using ITIL Standards
• Obtain the technical and organizational knowledge required to perform day to day activities in order support & mange a project
• Ensure key application functions and scheduled activities are completed in a timely manner and within SLA
• Identify the service improvements to improve efficiency by process amendments, automation, training sessions to the L1 and by raining Defect/improvement Jira to engineering
• Support standardization approach for having a consolidated & standard Event management views for infrastructure teams
• Planning & implementation of transitioning events to netcool for new teams & integrate alerts to Nimsoft which were earlier reported to legacy decommissioned tools
• Educate the new teams with the standard offerings provided by the tools
• Conduct a session with the support team to educate them with best practices & to understand scope of automation if any
• Coping up with the huge workload to manage the teams SLA with limited staffing level
• Support & schedule the On-call Rota for the team to manage business impacting situations
• Configuring Nimsoft logmon pack as per user requirement
• Nimsoft Troubleshooting
• WebGui Page and View creation as per user requirement
• Netcool Routing configuration, troubleshooting.

• Testing, Deployment and Troubleshooting Areas of responsibility
• Netcool/Omnibus is a carrier-class service and business assurance system that collects and consolidates enterprise-wide event and alarm information in real-time from many different network data sources and presents a simplified view of this information to operators and administrators
• Responsible for administration of the 3-tier ESF architecture and EMSE Platform Application, Implementation and Configuration of Various Probes and integration activity of SMARTS to Omnibus include all network devices and services of different servers
• Trouble shooting of critical cases dealing with Netcool Omnibus used by Users across the world for maintenance and monitoring of their networks
• Development of Netcool WebTop Filters
• Modification and addition of various Omnibus Queries to cater to the user’s request for Filter Views
• Tivoli Netcool Omnibus v7.1, v7.4
• Worked on omnibus v7.1
• Knowledge of Uni-directional, bi-directional and oracle gateways
• Installed Netcool Omnibus 7.4 and webgui on test servers
• WebTop v1.3.1
• Creation of user views, roles, filters, tools etc
• Configuration of WebTop
• Installation of fix packs.