Santosh kumar Vishwakarma
ASP/ASC Supervisor
Prayagraj
Summary
Dynamic Area Service Manager with a proven track record at Hitachi, enhancing operational efficiency and driving revenue growth through data-driven strategies. Skilled in workforce planning and active listening, I foster strong customer relationships and lead teams to exceed performance goals, achieving high customer satisfaction and timely issue resolution.
Overview
4
4
years of professional experience
Work History
Area Service Manager
HITACHI
04.2025 - Current
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- Streamlined service processes for increased efficiency and quicker response times.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Developed strong relationships with customers, earning repeat business and fostering trust.
- Maintained detailed records of all service calls, enabling accurate tracking of trends and areas for improvement.
- . Achieved timely resolution of customer complaints by actively listening to concerns and taking appropriate action.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices
- Visit Dealer Distributor Retailers SSD Devlop Strong Relation Stock Clearence & Zero Customer Esclation.
- Visit Service Partner Imporoved KPI Parameters Best Customer Satisfaction.
Team Leader
LG Electronics
07.2022 - 12.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Daily Meeting with Technition Improved Productivity And KPI Parameeters
- Handling Customer Esclation Cordinate With Dealer Distributor Resolved Complain Quick Action & Prompt Response
- Meeting With DSC Manager Discussed How To Improved Customer Service TAT,Revanue ETC.
Education
Bachelor of Arts - Financial Accounting
Chatrapati Shivajji University
Kanpur 04.2001 -
Skills
Operational efficiency
Sales support
Workforce planning
Staff development
Compliance management
Teamwork
Teamwork and collaboration
Active listening
Organizational skills
Timeline
Area Service Manager
HITACHI
04.2025 - Current
Team Leader
LG Electronics
07.2022 - 12.2024
Bachelor of Arts - Financial Accounting
Chatrapati Shivajji University
04.2001 -