SANTOSH KUMAR SADHANALA

Project: CAI - Manheim Inspections & Imaging

• Developed and maintained backend services using Java and the Spring Framework to support vehicle imaging workflows.
• Implemented secure storage and retrieval of inspection images and data using AWS S3.
• Worked on deployment automation and build pipelines using Jenkins for CI/CD.
• Integrated application services with AWS infrastructure for scalable and reliable operations.
• Performed code reviews and followed best coding practices to maintain code quality and performance.
• Supported application releases across environments (INT, QA, UAT, PROD).
• Managed version control using Git for code versioning and collaboration.
• Contributed to system improvements by optimizing APIs and application workflows.
• Prepared documentation for deployments, changes, and technical processes.

Project: HM AO

• Conducted root cause analysis to improve system reliability.
• Collaborated with cross-functional teams to resolve OTC, RTC workflow issues.
• Analyzed incident trends, and implemented preventive improvements.
• Maintained knowledge base articles to standardize support processes.
• Escalated and handled high-priority incidents in collaboration with IT teams.
• Managed service requests using ServiceNow for efficient ticket resolution.