Reading Books, Technology articles,
SantoshMohan Vanka
Senior Technical Support
Bengaluru,KA
Summary
Experienced professional in technical support and IT specialist (hardware). for more than 4 yeas. Enthusiastic technical support eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of servers & desktops and training in various Operating systems environment. Motivated to learn, grow and excel in technical support. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Skilled technical support specialist with strong focus on resolving complex issues and enhancing user experiences. Proven track record in troubleshooting, system analysis, and providing effective solutions. Known for teamwork, adaptability, and delivering consistent, high-quality results in collaborative environments. Adept at navigating changing needs and ensuring reliable technical support.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Technical Support Associate
Concentrix India Pvt Ltd
Bangalore, Karnataka
05.2018 - Current
- Worked as senior technical support associate and present working as senior technical support advisor for Lenovo client.
- On call verify and troubleshoot basic Laptop and desktop (Lenovo)hardware and software issue in machine.
- Coordinating with onsite engineer to better diagnose and rectify hardware issue and if required take systems on remote to fix issue with possible solutions.
- Conducting training sessions to new join associate related to process and technical queries to resolve issue .
- Taking escalation calls from end customer or commercial users and rectify issues in laptops &desktops.
- Diagnosing possible Hardware failures and give recommendation as per requirement.
- Fielded average of 20 inbound phone calls and 20 emails to deliver support and remotely resolve service issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests
Technical & Sales REP
Carepoint
Bangalore, Karnataka
12.2017 - 05.2018
- Creating the leads for quarterly for AMC renewals and new equipment procurement.
- Non warranty machines troubleshooting and diagnosing the root cause of the issues. And suggesting any part replacement if required.
- Collecting the servers logs and sharing the HP support teams wher user unable to fetch the required information.
Resident Engineer
Sysnet Global Technologies
Bangalore,Hyderabad, Karnataka, Telengana
03.2016 - 11.2017
- Worked as onsite Resident engineer for Ericsson client through HPE.
- Monitoring of HP severs(HPE proliant DL Gen6 and Gen7servers) through ILO web interface in regular intervals.
- Installation of Rack Mounted servers.
- Monitoring and rectifying hardware issues of servers within SLA.
- Half yearly server firmware upgrade and downgrade based on the client requirement.
- Taking care of monthly preventive maintenance activities in the site to prevent unwanted downtime.
- Collecting the hardware logs from ILO interface to analyze the root cause and if required escalating to l2 Team to better diagnose the issue.
- Configuring the RAID through ILO interface in the time of new installations.
Resident Engineer
Maha Electronics Pvt ltd
Bangalore, karnataka
09.2015 - 02.2016
- Worked as onsite Resident engineer for Ericsson client through HPE.
- Daily server health monitoring in regular intervals
- Break fix of HP servers which are installed in client location whenever any hardware failure within SLA.
- Half yearly firmware patch upgrade support based on client requirement.
- Installation of servers.
Education
Bachelor of Technology - Information Technology
Adam's College Of Engineering
Palvoncha 08.2009 - 06.2013
Skills
Laptop & desktop configuration & maintenance
undefinedInterests
Timeline
Senior Technical Support Associate
Concentrix India Pvt Ltd
05.2018 - Current
Technical & Sales REP
Carepoint
12.2017 - 05.2018
Resident Engineer
Sysnet Global Technologies
03.2016 - 11.2017
Resident Engineer
Maha Electronics Pvt ltd
09.2015 - 02.2016
Bachelor of Technology - Information Technology
Adam's College Of Engineering
08.2009 - 06.2013
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