SANTOSH N RAO

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Reviewed performance results to target and take corrective measures with authorization and escalation.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Projected favorable image of company to promote objectives and enhance public recognition.
• Maintained qualified staff and communicated areas of accountability and expected performance.
• Collaborated with seniors and department heads to establish goals, matters of significance and implemented corrective action / work plans.
• Analyze reports and made recommendations for items requiring corporate approval.
• Enacted contingency plans, escalated and directed system problems and issues, and participated in Root Cause Analysis to provide input for process improvements.
• Administered operating budget, approved expenditures.
• Implemented best practices and management controls to provide superior service to internal and external customers.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Maximized efficiency by coaching and mentoring team personnel on best industry practices, company procedures and system available.
• Organized budgets, reviewed P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Supported regulatory compliance by overseeing all audits to verify protocol adherence.
• Developed and maintained relationships with customers and suppliers through continual communication.

• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Assessed expansion plans and present costs to forecast trends and recommend changes.
• Met deadlines by proactively managing individual and team tasks.
• Received superior customer service satisfaction scores for consecutive quarters.
• Reviewed Customer feedback on regular basis to scope out the steps for improvements in operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Maintained friendly and professional customer interactions.
• Enhanced branch productivity rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
• Identified and capitalized on community business opportunities with effective networking.
• Assessed employee performance and developed improvement plans.
• Uncovered and resolved strategic and tactical issues impacting sales and business operations.
• Led team of 120 staff.
• Increased monthly staff retention rate.
• Engaged employees in business processes with positive motivational techniques.

• Negotiated complex vendor agreements and built relationships across multiple products and services.
• Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
• Organized and maintained vendor records in accordance with corporate guidelines.
• Directed initiatives to automate vendor data and maintain controls to smooth validation and acceptance processes.
• Assessed vendor services for compliance with company policies and client requirements.
• Managed vendor performance to maximize profitability and achieve financial objectives.
• Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
• Boosted customer experiences by delivering superior customer service, issue resolution.
• Generated reports of findings to help management with making key decisions.
• Coached staff on daily performance and conducted evaluations to constructively address concerns.
• Tracked and analyzed reports to determine needed improvements.

• Created, managed and executed business plan and communicated company vision on creating an Offshore Business Module.
• Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
• Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Oversaw all office operations for organization.
• Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
• Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.

• Instrumental in Vendor Negotiation.
• Designed Client Servicing Pattern and Process.
• Assisted Client Servicing Team on Day-to-Day operational issues.
• Designing Trends for customer support.
• Designing Management Reports (MIS) for clients.

• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
• Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
• Led company to successful product launch (Offshore) and growth by developing initial product roadmap and go-to-market strategy.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones.
• Acquired new customers through improved conversion techniques such as email follow-up messages.
• Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.

• Proud to be part of the team to start new business concepts and to endeavor to get excellence in the same.
• The journey of growth was as below.

• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Handled sensitive personal data with discretion, including credit cards, date of birth and home addresses.
• Used Amadeus to create and update client electronic records.
• Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
• Helped senior managers make effective decisions based on current and accurate reporting.
• Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
• Organized details for corporate and business trips, including booking transportation and coordinating schedules for conferences and meetings.
• Applied fare rules equitably to effectively meet needs of diverse business clients.
• Collaborated with colleagues to implement best practices across department and exceed team goals.
• Strengthened quality controls to enhance revenue and control downtime.

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Maintained and updated corporate traveler profiles with current information.

· Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

· Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

· Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

· Arranged travel accommodations for groups, couples, executives and special needs clients.

Maintained and updated corporate traveler profiles with current information

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.