Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Santosh Priyank Sanam

Digital Marketing Manager
Hyderabad

Summary

Successful Digital Marketing Specialist with 07+ years of solid experience and expertise in supporting and managing operations with teams. Skilled at planning, executing and optimizing online marketing strategies. Successful in reorganizing, streamlining, and strengthening existing operations. Expert Google Ads Specialist with proven record of exceeding marketing objectives by developing high-performing, multifaceted digital marketing plans. Responsible for delivering all the challenges necessary to provide effective user focused digital services and operations, demonstrated ability to instill a common vision and develop a dynamic, successful team based on mutual trust. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have been privileged to work with more than *1000 online businesses in the small and medium segments resolving their digital marketing problems. Also been a crucial member in developing & managing a specialized customer service platform for a large customer sale segment worth more than ~100K/day spent.

Seeking a challenging position as Team Leader and gained experience in strategic planning, people management, change management, quality improvement, coordination and leadership. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Digital Marketing Specialist

GOC services india private limited
Hyderabad
08.2019 - Current
  • Problem solving and working on issue resolving environment as a part of specialist team
  • Managed digital projects from initial concept through final implementation and live monitoring.
  • Learned and adapted quickly to new technology and software applications.
  • Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
  • Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
  • Created customized marketing materials to increase product awareness.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Responsible for Pre and post shift meetings with Senior associates, SME to discuss the day metrics and challenges in case of Metric Dip
  • Share 1X1 Feedbacks to associates and identify the Bottom Quarterlies and initiate desired action plans and monitor their performance through the focus period.
  • To engage and collaborate with internal support teams to ensure that there is always one Google communication with customers.
  • Drive team to achieve process SLAs / engagement metrics with customers. Drive new customer sign ups and deliver customer success stories for Product adoption.
  • Prepare and Report Process Performance metrics to leadership and stakeholders.
  • Deliver communication received from senior management to the team members through, team meetings and regular workshops. Work with leadership and operations team to establish/maintain & continuously improve operational processes

Senior Process Executive

Cognizant Technology Solutions India Private Ltd
Hyderabad
11.2017 - 08.2019
  • Worked as a Digital marketing specialist in Google ads.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Determined change management needs and defined behaviors for effective program management.
  • Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
  • Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
  • Handle Client and End User Escalations and perform a statistical approach on the misses and do a deep dive analysis to understand the customer pain points and build actions around it.
  • Provide a broader perspective and vision to the Delivery Manager for driving initiatives and approaching for any additional help required from the Client.

Education

Bachelor of Technology - Computer Science

Tirumala Engineering College
Hyderabad
07.2007 - 07.2011

Skills

Project management

undefined

Accomplishments

  • Achieved Excellence Award by introducing Basic problem solving tool for Associates tasks.
  • Achieved Star ward by completing the Additional Tasks assigned by Manager with accuracy and efficiency.
  • Collaborated with team of 5 in the development of Project Resonance.
  • Resolved product issue through consumer testing.
  • Supervised team of 14 staff members.

Timeline

Digital Marketing Specialist

GOC services india private limited
08.2019 - Current

Senior Process Executive

Cognizant Technology Solutions India Private Ltd
11.2017 - 08.2019

Bachelor of Technology - Computer Science

Tirumala Engineering College
07.2007 - 07.2011
Santosh Priyank SanamDigital Marketing Manager