Santosh Kumar Ramakrishna
Summary
Over ten years of work experience in the Automotive and Content fields. Have experience in managing a team as well as clients and ensuring all queries are met. Looking to join a company that can help me grow. Willing to learn and take up new challenges.
Overview
16
16
years of professional experience
Work History
Lead Content Writer
BankBazaar
12.2018 - Current
- Joined BankBazaar as a Content Writer in the year 2018. In the year 2020, I was promoted as a Senior Content Writer. In the year 2023, I promoted as a Lead Content Writer.
- As a Lead Content Writer, I write about several products such as Tax, Car Loans, Credit Cards, Debit Cards, Personal Loans, Credit Score, Voter ID, Two-Wheeler Loans, Home Loans, and Insurance.
- I train New Joiners about the guidelines that must be followed.
- Review content and ensure it is SEO friendly and plagiarism free.
- Ensure all documents are proof read before they are published. Ensure all content is updated immediately during any Budget announcements.
- Have experience in writing Blogs, Snippets, Quoras, and Landing Pages.
Content Editor (Freelance)
Sfera Studios
11.2017 - 12.2018
- At Sfera Studios, I used to provide Subtitling and Closed Captioning of Movies and TV Shows.
- Used to ensure that correct guidelines are followed as per the request of the client.
Assistant Manager
Prime Focus Technologies
12.2014 - 10.2017
- Joined Prime Focus in 2014 as a Media Associate. In this role, I used provide subtitles for TV Shows and Movies. Used to ensure that all guidelines are followed.
- In 2015, I was promoted as a Content Editor. In this role, I used to proof read content and ensure all details are correct. Used to provide relevant feedback to new joiners and train them.
- In 2016, I was promoted as a Team Leader. Used to handle a Team of 20 individuals. I used to assign work to members of my Team and ensure that work is completed on time.
- In 2017, I was promoted as an Assistant Manager. I used to handle all client queries and ensure the request have been delivered on time. I used to handle a Team of 25 members. Any rejections and corrections were handled by me
Customer Service Executive
First Source
08.2013 - 10.2014
- Handling car insurance queries for UK Customers via call.
- Helped in adding cars to insurance and updating insurance details.
Assisting Management and Workshop Maintenance
Zen Motors
06.2009 - 04.2012
- Operations including Service Maintenance and Repair of Two-Wheelers as per TVS Motor Company guidelines.
- Ensuring high motivational levels of the team.
- Coordinate the daily operations.
- Ensuring safety protocols are met.
- Maintaining DMS structures and protocols for an efficient and profitable service department.
- Customer retention.
- Cash controls.
- Ensure all objectives of TVS Motor Company are met.
- Maintaining Service Records and Warranty details.
- Planning and Scheduling Workshop activity effectively.
- Ensuring timeline and high-quality work in bike repairs and maintenance schedules.
- Interacting with customers to understand their concerns and provide solutions.
- Checking on inventory.
- Being responsible for Workshop opening and closing hours as per TVS Motor Company standards.
- Hiring sales executives.
- Ensuring sales targets are met.
- Managing sales budget.
- Leading sales team to drive revenue.
- Reporting sales activity.
Education
Bachelor of Technology - Mechanical Engineering
Alliance University
Bengaluru, India06-2018
PUC - Science
BHS First Grade College
Bengaluru, India06-2007
ICSE -
Bishop Cottons Boys School
Bengaluru, India06-2004
Skills
- Communication
- Dedicated Team Player
- Customer Service
- Problem Solving
- Managing a Team
- Workshop Maintenance
- Effective Time Management
Languages
English
Advanced (C1)
Tamil
Intermediate (B1)
Kannada
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Lead Content Writer
BankBazaar
12.2018 - Current
Content Editor (Freelance)
Sfera Studios
11.2017 - 12.2018
Assistant Manager
Prime Focus Technologies
12.2014 - 10.2017
Customer Service Executive
First Source
08.2013 - 10.2014
Assisting Management and Workshop Maintenance
Zen Motors
06.2009 - 04.2012
Bachelor of Technology - Mechanical Engineering
Alliance University
PUC - Science
BHS First Grade College
ICSE -
Bishop Cottons Boys School
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