SANTOSH SADASHIV ANCHAN
L2 Suport Engineer
English,Hindi,Marathi,Tulu, Kannada Mumbai
Summary
Organised System Administrator versed in troubleshooting and resolving complex issues. Maintains servers to support continuous business operations. Skilled in implementing monitoring tools to detect emerging issues.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Whitehat Education Technology Private Limited
08.2020 - Current
- L2/L3 Support Tech ninja
- Duration :, Handling online class technical issues for India and International
- Microphone issues, Camera issues, Browser related issues etc
- Handling Zendesk tool tickets, Email tickets, Customers direct tickets, CEO desk tickets And Escalated tickets etc
- Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
- Configuring routing and switching to maximize network efficiency and security
- Maximizing network performance through ongoing monitoring and troubleshooting
- Application Installation like Python, Carla, Anaconda, GitHub, Visual code and Brackets Pictoblox etc
- Configuring Wi-Fi router, Wi-Fi in laptop as well android for users also resolving query related to network
- Users Creation & Deletion also resetting password in domain servers
- Co-ordinate with internal team and Data expert team (L3)
- Discuss weekly plan with team, handled escalation from customers, and maintain track sheet
- Working on Tool data base and DBeaver (RedShift), query run if it is related to teacher or student dashboard (Basic) SQL language
Server Administrator
NET CONNECT PVT.LTD, VFS Global (I) Pvt. Ltd
03.2020 - 06.2020
- Executes systems management to ensure optimal current and future efficiency and functionality
- Executes upgrades, migrations, optimizations, new implementations and identifies and resolves efficiency issues
- Assist the manager on design, implementation, migration and maintenance of Active Directory, DNS, DHCP, IIS, Group Policy, Clustering
- Assist the regional manager in partaking in infrastructure projects data center moves, offshoring applications
- Monitoring & maintaining the functionality of local area networks, switches, and servers at datacenter
- Maintaining NTP (Network time protocol) server
- Integrated with all servers
- Users Creation & Deletion also resetting password in domain servers
- Co-ordinate with internal Network team as well as vendors for link down issues and follow up for the same & Co-ordinate with Hardware Vendors and follow up for replacements and or troubleshooting of faults
- Discuss weekly plan with team, handled escalation from customers, and maintain
- Managing datacenter by remote and visiting on site
- Drive improvement and compliance across Windows server technologies.
Infrastructure Engineer L2/L3 Support
Prime Focus Technologies Pvt.Ltd
10.2014 - 09.2019
- Star India Private Limited
- Project : STAR Sports.com Prod (Live/VOD) (HotStar, Windows installation, Server installation like Server 2008R2, Windows Sever 2012 and Windows Server 2012 Essentials Installation 2016 etc
- End to end installation & commissioning of Playout Systems (Cinergy Air Pro) Windows 10 pro OS
- Configuring of network interface (NIC) for all encoders, switch and firewall
- Monitorin9g & maintaining the functionality of local area networks, switches, and
- Servers at datacenter
- Fetching logs of network devices prior to event starts (MTR, debug logs etc.)
- Configuring IP phones and Wi-Fi in laptop as well android for users
- Maintaining NTP (Network time protocol) server
- Integrated with all servers
- Installation & configuration of Multiview Servers (Win 2008 R2)
- Nvidia Quadro series Graphic cards Installation in servers
- Users Creation & Deletion also resetting password in domain servers
- Co-ordinate with internal Network team as well as vendors for link down issues and follow up for the same & Co-ordinate with Hardware Vendors and follow up for replacements and or troubleshooting of faults
- Discuss weekly plan with team, handled escalation from customers, and maintain track sheet
Admin Assistant
MOTILAL OSWAL (I) Pvt. Ltd
08.2008 - 02.2013
- Maintaining attendance register & making salary statement at the end of every month
- Coordinating with vendors
- Keeping track of invoices
- Keeping track of payments
- Making some kind of payment statements
- Maintaining Stationery stock register
- Coordinating with local vendors
- Coordinating with transporters & logistics etc.
Education
H.S.C - undefined
Maharashtra Board
03.2003 - 04.2004
T.Y.B.COM -
Mumbai University
03.2013 - 01.2014
II ClassTechnical Certification Successfully completed the course of CCNA (RnS) -
Maharashtra Board, HORIZON COMPUTERS
03.2020 - 01.2021
Hardware & Net-Working in Computer DTP In Computer -
Kerti Computers
/2016 - /2017
Skills
Routing Protocols - RIP V1/2, EIGRP, and OSPFundefined
Timeline
Whitehat Education Technology Private Limited
08.2020 - Current
II ClassTechnical Certification Successfully completed the course of CCNA (RnS) -
Maharashtra Board, HORIZON COMPUTERS
03.2020 - 01.2021
Server Administrator
NET CONNECT PVT.LTD, VFS Global (I) Pvt. Ltd
03.2020 - 06.2020
Infrastructure Engineer L2/L3 Support
Prime Focus Technologies Pvt.Ltd
10.2014 - 09.2019
T.Y.B.COM -
Mumbai University
03.2013 - 01.2014
Admin Assistant
MOTILAL OSWAL (I) Pvt. Ltd
08.2008 - 02.2013
H.S.C - undefined
Maharashtra Board
03.2003 - 04.2004
Hardware & Net-Working in Computer DTP In Computer -
Kerti Computers
/2016 - /2017
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