Santosh Singh BOH
New Delhi
Summary
Dynamic Floor Manager with a proven track record at Perch Wine and Coffee Bar, excelling in employee management and customer relations. Enhanced operational efficiency through effective team training and streamlined inventory management. Recognized for fostering a welcoming atmosphere and resolving guest complaints, ensuring exceptional service and satisfaction.
Overview
8
8
years of professional experience
Work History
Floor Manager
Perch Wine And Coffee Bar
09.2021 - Current
- Supervised daily operations to ensure high standards of service and customer satisfaction.
- Trained and coached staff on product knowledge and customer engagement techniques.
- Managed inventory levels, placing orders to maintain optimal stock for service efficiency.
- Developed and implemented operational procedures to streamline workflow and enhance productivity.
Senior Guest Service Associate
Perch Wine And Coffee Bar
10.2018 - 08.2021
- Streamlined guest service processes to enhance customer satisfaction and operational efficiency.
- Trained and mentored new associates on service protocols and product knowledge.
- Managed inventory levels, ensuring timely restocking of wine and coffee supplies.
- Resolved guest inquiries effectively, fostering a welcoming and friendly atmosphere.
Guest Service Associate
Perch Wine and Coffee Bar
09.2017 - 10.2018
- Greeted guests warmly to create a welcoming atmosphere.
- Assisted customers with inquiries and provided accurate information about services.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Resolved guest complaints promptly to enhance customer satisfaction.
Education
Bachelor of Commerce -
DAV PG COLLEGE DEHRADUN
Dehradun 2017
Intermediate Certificate -
GEN BC JOSHI ARMY PUBLIC School
Pithoragarh 2014
High School Diploma -
GEN BC JOSHI ARMY PUBLIC School
Pithoragarh 2012
Skills
- Employee management
- Customer relations
- POS systems
- Store maintenance
- Operations management
- Team training and development
- Inventory management
- Employee relations
- Complaint resolution
Timeline
Floor Manager
Perch Wine And Coffee Bar
09.2021 - Current
Senior Guest Service Associate
Perch Wine And Coffee Bar
10.2018 - 08.2021
Guest Service Associate
Perch Wine and Coffee Bar
09.2017 - 10.2018
Bachelor of Commerce -
DAV PG COLLEGE DEHRADUN
Intermediate Certificate -
GEN BC JOSHI ARMY PUBLIC School
High School Diploma -
GEN BC JOSHI ARMY PUBLIC School
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