Hi, I’m
SANTU BANERJEE
SALES & MARKETING
Kolkata
Summary
Dynamic sales leader with a proven track record at B.M.A, enhancing team performance and client satisfaction through expert relationship building and strategic sales management. Excelled in public speaking and customer engagement, driving significant business development. Skilled in mentoring teams for peak performance, embodying teamwork and collaboration without exceeding a 55-word limit.
Overview
15
years of professional experience
3
Languages
Work History
B.M.AKolkata, India (Remote)
F.A
01.2010 - 01.2011
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Saini HyundaiKolkata, India (Remote)
Sales Consultant
01.2011 - 07.2014
Job overview
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Pinnacle HondaKolkata, India (Remote)
Sales Consultant
08.2014 - 12.2016
Job overview
- Maintained contact with existing customers through meeting, emails and by phone
- Advised customers regarding payment options; loans and leasing banking terms
- Negotiated delivery and price variations
- Updated management daily; records of sales and orders - Tracked progress of existing orders by contacting or liaising with suppliers
- Effectively took care of relevant paperwork
- Kept track of quantities of cars on display
- Maintained familiarity with used cars and stayed updated regarding competitor's products
Osl MotoCorp Pvt Ltd (NEXA)Kolkata, India
Sales Consultant
01.2017 - 11.2023
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Responded to telephone and in-person requests for information.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Bhandari Automobile Pvt LtdKolkata, India (Remote)
Senior Relationship Manager
12.2023 - Current
Job overview
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Collaborated with internal teams to deliver comprehensive services, maximizing client satisfaction and loyalty.
- Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
Mrinalini Dutta Mahabidyapith Kolkata, India
Bachelor of Arts from Arts
04.2001
Skills
Sales management
Public speaking
Business development
Customer engagement
Customer interaction
Strategic planning
Team Training
Business strategies
Customer service
Relationship building
Problem-solving
Teamwork and collaboration
Problem-solving abilities
Sales support
Timeline
Senior Relationship Manager
Bhandari Automobile Pvt Ltd
12.2023 - Current
Sales Consultant
Osl MotoCorp Pvt Ltd (NEXA)
01.2017 - 11.2023
Sales Consultant
Pinnacle Honda
08.2014 - 12.2016
Sales Consultant
Saini Hyundai
01.2011 - 07.2014
F.A
B.M.A
01.2010 - 01.2011
Mrinalini Dutta Mahabidyapith
Bachelor of Arts from Arts
04.2001