Summary
Overview
Work History
Education
Skills
Websites
Language
Timeline
Generic

Santu Dey

Kharagpur

Summary

Results-driven and technically proficient IT Administrator with over 4.5 years of experience in managing and maintaining IT infrastructure, network systems, hardware, and software across diverse enterprise environments. Skilled in Windows Server Administration, Active Directory, DNS/DHCP, Office 365, LAN/WAN troubleshooting, and endpoint security. Proficient in system backups, patch management, firewall configuration, user support, and incident resolution. Adept at implementing IT policies, ensuring network uptime, and managing IT assets in compliance with organizational standards. Strong communicator with the ability to work under pressure, and deliver efficient technical support to end-users and teams.

Overview

5
5
years of professional experience

Work History

IT Support Engineer

Wipro Pvt Ltd.
Hyderabad
04.2024 - Current
  • Provide technical support to end users on a variety of computer software and hardware issues.
  • Assist employees with various types of technical issues via email, live chat, and telephone.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Managed user accounts and permissions in Active Directory.
  • Configured and maintained network printers and other peripherals.
  • Installed, tested and evaluated new systems, applications and patches.
  • Password reset for SAP, SAP SuccessFactors, Workplace+, and Intouch.
  • Implemented and managed VPNs, and accessed/checked site networks via SolarWinds.

IT Customer Service Associate

Accenture India Pvt Ltd.
Hyderabad
08.2022 - 01.2024
  • Assisted customers with inquiries and resolved issues promptly.
  • Provided information about products and services available to customers.
  • Maintaining the monthly metrics, like CSAT, agent errors, and quality score.
  • Worked on billing, order management, connectivity issues, and Google Fi plans.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.

Process Associate

Genpact India Pvt Ltd.
Hyderabad
11.2020 - 07.2022
  • Reviewed user-generated content for compliance with community guidelines.
  • Identified and flagged inappropriate materials for further review by senior moderators.
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content for violations of community standards.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Calcutta Institute Of Engineering And Managenent
Kolkata
07-2020

High School Diploma -

Kendriya Vidyalaya I.I.T Kharagpur
Kharagpur
05-2016

Skills

  • Active directory
  • Remote desktop support
  • Incident management
  • Software installation
  • Application support
  • System administration
  • VPN configuration
  • Operating systems
  • Hardware diagnostics
  • ITIL framework
  • Microsoft Azure

Language

English| Bengali | Hindi

Timeline

IT Support Engineer

Wipro Pvt Ltd.
04.2024 - Current

IT Customer Service Associate

Accenture India Pvt Ltd.
08.2022 - 01.2024

Process Associate

Genpact India Pvt Ltd.
11.2020 - 07.2022

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Calcutta Institute Of Engineering And Managenent

High School Diploma -

Kendriya Vidyalaya I.I.T Kharagpur
Santu Dey