Santu Nandy

• Conducted Behavioral Training: Delivered impactful behavioral & leadership training sessions for internal employees, enhancing skills and fostering professional development.
• Collaborated with Subject Matter Experts (SMEs): Partnered with SMEs to analyze and refine storyboards and training concepts, ensuring alignment with organizational objectives.
• Training Needs Analysis (TNA) and Training Needs Identification (TNI): Conducted comprehensive TNA and TNI to identify skill gaps and developed targeted training plans to address organizational learning needs.
• E-Learning Content Development: Designed, developed, and customized engaging e-learning modules using Articulate Storyline, ensuring high-quality and interactive content delivery.
• LMS Administration and Development: Managed the Learning Management System (LMS), overseeing content administration, course scheduling, and user support to ensure a seamless learning experience.
• Project Management: Led content development projects from inception to completion, adhering to stringent deadlines and maintaining quality standards.
• Enhanced Content Engagement: Boosted content engagement by 15% through strategic implementation of interactive elements and targeted learning strategies.

• Collaborated with Instructional Designers and Subject Matter Experts (SMEs) to effectively understand storyboards and training concepts, ensuring accurate and engaging content delivery.
• Conducted Training Needs Analysis (TNA) and Training Needs Identification (TNI) to identify learning gaps and formulated structured training plans to meet business objectives.
• Content Development and Customization: Created and modified e-learning content using Articulate Storyline, incorporating best practices to ensure interactive and impactful learning experiences.
• LMS Administration and Development: Managed and maintained the Learning Management System (LMS), overseeing course setup, user management, and troubleshooting to optimize system functionality.
• Trainer Support and Coordination: Assisted trainers with scheduling and logistical support, ensuring seamless delivery of training programs and maintaining up-to-date knowledge of operational processes.
• Training Content Design and Development: Designed, developed, and delivered high-quality training content within established timelines, aligning with organizational goals.
• Training Dashboards and Reporting: Published comprehensive training dashboards on a monthly and quarterly basis, providing insights into program effectiveness and areas of improvement.
• Improved Team Productivity: Increased L&D team productivity by 40% through strategic development and implementation of training programs, leading to enhanced employee performance and retention.

• Training Needs Analysis and Planning: Identified Training Needs Analysis (TNA) and Training Needs Identification (TNI), developed comprehensive training plans, and scheduled programs to bridge skill gaps.
• E-Learning Module Development: Designed and developed engaging e-learning content for internal employees, ensuring alignment with learning objectives and organizational standards.
• Training Program Implementation: Conducted training sessions for internal teams, including refreshers, and tracked training effectiveness to ensure continuous improvement.
• Process Improvement Management: Led the implementation of new processes, driving adherence to best practices and supporting operational changes across the organization.
• Project and Curriculum Management: Participated in company-wide projects, including curriculum updates, revisions, and providing on-site support for new center launches.
• New Hire Integration: Collaborated with Operations and HR teams to support the onboarding process, ensuring a smooth integration of new hires.
• E-Learning Engagement: Promoted and facilitated the use of e-learning modules among sales executives, enhancing accessibility to training resources and driving engagement.

• Training Needs Analysis and Planning: Conducted comprehensive Training Needs Analysis (TNA) and Training Needs Identification (TNI) to develop effective training strategies and create structured training schedules.
• Training Effectiveness and Evaluation: Managed and delivered refresher training programs, tracked training outcomes, and assessed the impact on employee performance to continuously enhance learning effectiveness.
• Curriculum Development and Project Participation: Contributed to organization-wide projects, including curriculum updates and revisions, and provided on-site support for new center launches to drive consistency and quality in training delivery.
• New Hire Onboarding: Collaborated closely with Operations and HR teams to support the new hire onboarding process, ensuring effective orientation and skill-building for seamless integration into the organization.
• E-Learning Engagement for Sales Teams: Promoted and implemented e-learning modules among sales executives to enhance their product knowledge and performance, driving increased engagement and utilization.

• Training Needs Analysis & Program Scheduling: Conducted comprehensive Training Needs Analysis (TNA) and Training Needs Identification (TNI) to design targeted training plans and schedule effective learning programs.
• E-Learning Content Development & Training Delivery: Developed and delivered engaging e-learning modules for internal employees, ensuring content quality and alignment with organizational learning objectives.
• Training Effectiveness & Evaluation: Managed the implementation of refresher programs and tracked training effectiveness through regular assessments, continuously improving training outcomes.
• Process Change Implementation: Led the rollout of new process changes by creating training materials and providing hands-on training to ensure smooth transition and adoption across teams.
• Project & Curriculum Management: Participated in organization-wide projects, including curriculum updates, course revisions, and providing support for new center launches to ensure consistency in training delivery.
• New Hire Training & Onboarding Support: Partnered with Operations and HR teams to facilitate the onboarding process, delivering effective training sessions that enabled smooth integration of new hires.
• E-Learning Engagement for Sales Teams: Spearheaded the implementation of e-learning modules for sales executives, enhancing knowledge retention, performance, and engagement through targeted content.
• Awards & Recognition: Received the ‘Best Trainer’ Award in both 2017 and 2018 for excellence in content development, employee engagement, stakeholder management, and sales training, contributing to increased employee satisfaction and improved performance.

Here’s a refined and professionally written version of your key responsibilities:

• Product Training for Stakeholders: Delivered comprehensive product training sessions to stakeholders, ensuring in-depth understanding of product features and benefits.
• Classroom Training for Internal Employees: Conducted engaging classroom training sessions on soft skills and product knowledge, enhancing employee capabilities and confidence.
• New Hire Induction: Facilitated structured induction programs for new employees, providing them with a solid foundation and understanding of organizational culture and expectations.
• Training Calendar and MIS Management: Developed and managed the training calendar, prepared detailed MIS reports, and conducted Training Needs Analysis (TNA) to align training initiatives with business objectives.
• Employee Retention and Productivity Enhancement: Implemented targeted training interventions to retain Relationship Associates (RAs) and boost their productivity through continuous skill development and support.

• New Hire Induction Training: Conducted comprehensive induction sessions for New Hire Training (NHT) batches, ensuring smooth onboarding and alignment with organizational expectations.
• Sales and Customer Service Training: Facilitated training sessions on sales techniques, customer handling, customer service, and service attitude to enhance the skills and competencies of employees.
• Training Calendar and MIS Management: Developed and maintained the training calendar, prepared detailed MIS reports, and conducted Training Needs Analysis (TNA) to identify and address skill gaps.
• Branch Visits and On-the-Job Training (OJT): Visited multiple branches to deliver hands-on On-the-Job Training (OJT), ensuring practical application of learning and supporting employee performance.
• Behavioral Counseling: Provided counseling and support to executives on various behavioral issues, promoting a positive and productive work environment.

• Stakeholder Communication: Liaised with representatives of insurance companies to gather accurate information and ensure effective communication regarding benefits and service details.
• Benefit Verification: Conducted thorough verification of benefits through structured questionnaires, ensuring clarity and accuracy of information received from stakeholders.
• Customer Service Reporting: Prepared detailed customer service reports and shared insights with the Team Leader to support decision-making and enhance service quality.
• Productivity Tracking: Monitored and maintained productivity data to assess team performance and identify areas for improvement.
• Delivery Schedule Management: Developed and managed delivery schedules based on client requirements, ensuring timely and efficient service delivery

• Communication Skills Training: Conducted regular communication classes to enhance participants' verbal and written communication proficiency, aligning with professional standards.
• Training Content Design & Development: Created and designed impactful PowerPoint presentations for modular and corporate training programs, ensuring visually engaging and structured content delivery.
• Behavioral Development Training: Led behavioral development sessions, focusing on enhancing interpersonal skills, emotional intelligence, and leadership capabilities.
• Group Discussion (GD) & Personal Interview (PI) Facilitation: Conducted Group Discussion (GD) and Personal Interview (PI) sessions to prepare participants for recruitment processes and career advancement.
• Student Counseling: Provided individual counseling to students, addressing their concerns and offering guidance for personal and professional development.
• Training Calendar Management: Developed and managed monthly training calendars, ensuring structured planning and timely execution of training programs.
• Improved Employee Engagement: Increased employee engagement by 30% through the implementation of an interactive corporate training program on soft skills, resulting in enhanced team collaboration and productivity.