SANTY GULAS
Hyderabad
Summary
Experienced IT Infrastructure Specialist with over 12 years of hands-on expertise in server administration, Active Directory, Group Policy management, network systems, and end-user support. Proven track record of leading critical IT projects, managing enterprise-level infrastructure, coordinating with vendors, and implementing secure, scalable solutions. Strong knowledge of antivirus management, backup systems, Windows environments, and IT procurement. Recognized for a proactive approach, technical problem-solving skills, and dedication to delivering reliable, high-performance IT services that align with business goals.
Overview
17
17
years of professional experience
Work History
Deputy Manager
Wonderla Holidays Ltd.
12.2019 - Current
- Oversaw overall IT infrastructure including servers, switches, firewalls, wireless access points, and backup systems.
- Administered and maintained Active Directory (AD) servers including user lifecycle (creation, modification, and deletion) and access rights.
- Designed and enforced Group Policies (GPOs) to manage system configurations, security settings, and software deployments across the organization.
- Resolved GPO-related issues and ensured standardization across user machines.
- Managed enterprise antivirus solutions, ensured system-wide security updates, scans, and threat response.
- Implemented and monitored backup solutions for user systems and critical business servers, ensuring data integrity and recovery readiness.
- Performed regular Windows OS and third-party software updates across all endpoints and servers to maintain system security and compliance.
- Planned and executed hardware upgrades, preventive maintenance, and capacity planning.
- Led IT infrastructure projects such as data center setup, structured cabling, and surveillance integration.
- Coordinated with cross-functional teams and ensured timely completion of IT milestones aligned with project goals.
- Supervised IT engineers/technicians, assigned tasks, and ensured issue resolution within stipulated timelines.
- Provided end-to-end software support for business applications and client systems.
- Managed installations, updates, and troubleshooting of core software, ensuring smooth day-to-day operations.
- Interacted with hardware and software vendors for procurement, support, and warranty claims.
- Evaluated vendor performance and ensured compliance with SLAs and cost-effectiveness.
IT Support Engineer
Waypoint Systems FZCO
11.2014 - 12.2019
- Test and certify new versions of windows operating system including server versions providing better solution and integration with the applications like VMware and Hyper V.
- Create, modify and delete user from the domain server and mail server according to company requirements.
- Installation, upgradation and troubleshooting of desktops, laptops and network printers for the new and existing users.
- Basic knowledge of maintenance and troubleshooting of Fortigate firewall devices.
- Identifying conflicts and providing effective solutions to minimize repetition of similar conflicts.
- Monitor and troubleshooting of LAN & WAN connections and co-ordination with ISP providers if any issue.
System Engineer
Precision Techserve Ltd, Trivandrum
01.2012 - 04.2014
- As an FM support engineer-providing support to Bajaj Allianz General Insurance Co Ltd, Trivandrum on software & mail clients (MS Outlook).
- Installation and maintenance of Desktops, Laptops & printers like Xerox and HP.
- Maintaining & scheduling Video Conferencing calls using Polycom VSX5000.
- Updated existing systems and applications with improved functions to enhance overall productivity.
- Visited clients offices and resolved technical issues arising in the systems, network, applications and connectivity.
Associate Engineer-Customer Service
Leo Info systems, Trivandrum
08.2010 - 12.2011
- Installation and maintenance of Lenovo, HP, Acer, HCL, Dell, Sony Vaio, Toshiba Laptops and Desktops.
- Installation and troubleshooting of printers and scanners.
- Imaging operating systems using tools like Symantec Ghost.
- Providing installation, troubleshooting of Desktops, Laptops, Printers, Scanners and LAN connections.
- Providing clients with software and hardware configuration according to the business requirements.
Customer Support Engineer
SRJ IT Shoppe Pvt. Ltd., Trivandrum
06.2008 - 07.2010
- Joined as a customer support engineer. Responsibilities were limited to the assembling and installations of a large number of Intel and AMD based computers.
- After 6 months assigned extra responsibilities by the Service manager, included installation, troubleshooting of Desktops, Laptops, Printers, Scanners to the clients.
- As a customer support engineer responsible to handle customers, and responsible to the call resolving duration as per the agreements with customers.
Education
Diploma - Computer Hardware Maintenance
Kerala Government Technical Education Department, G.P.T.C.
Nedumangad, Kerala01.2008
Standard 12th - undefined
M.G.M.Model School
Ayiroor, KeralaStandard 10th - undefined
M.G.M.Model School
Ayiroor, KeralaSkills
- Proficient in various versions of Microsoft Windows, including server editions, with strong command over system configuration and administration
- Experienced in troubleshooting a wide range of computer hardware — from end-user devices to enterprise-grade servers and network peripherals
- Skilled in LAN and WAN troubleshooting, ensuring stable and secure network connectivity across distributed environments
- Hands-on experience with video conferencing systems, particularly including scheduling and technical maintenance
- Proficient in the deployment, configuration, and management of POS systems, printers, scanners, and other business-critical IT equipment
Languages
Fluent in English, Hindi, Tamil and Malayalam
Hobbies and Interests
Cricket, Football, Swimming
Timeline
Deputy Manager
Wonderla Holidays Ltd.
12.2019 - Current
IT Support Engineer
Waypoint Systems FZCO
11.2014 - 12.2019
System Engineer
Precision Techserve Ltd, Trivandrum
01.2012 - 04.2014
Associate Engineer-Customer Service
Leo Info systems, Trivandrum
08.2010 - 12.2011
Customer Support Engineer
SRJ IT Shoppe Pvt. Ltd., Trivandrum
06.2008 - 07.2010
Standard 12th - undefined
M.G.M.Model School
Standard 10th - undefined
M.G.M.Model School
Diploma - Computer Hardware Maintenance
Kerala Government Technical Education Department, G.P.T.C.
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