Santy Saji

Air India

12.2019 - Current

Followed company regulations and rules promoting a safe environment for both travellers and employees.
Gave first aid to ill or incapacitated passengers, keeping calm and focused to minimise disruptions to other passengers.
Welcomed passengers on board and directed individuals to booked seats with warm, professional demeanour.
Carried out pre-flight duties by checking safety equipment, cleaning passenger seats and verifying meal and drink requirements.
Guided passengers in following safety procedures in emergency situations and offered reassurance to calm anxieties.
Attended pre-flight meetings for updates on flight requirements, schedule updates and passengers requiring with special services for smooth flight operations.
Interacted warmly and professionally with customers of different backgrounds and cultures, upholding brand standards.
Assisted individuals with limited physical capabilities to board and leave transport vehicles.
Attended pre-departure briefings, collaborating with constantly changing teams.
Delivered safety talks and demonstrated responses for different types of emergencies.
Coordinated with crew members to conduct safe, enjoyable voyages for guests.
Remained calm in highly stressful situations, maintaining order and following emergency procedures.
Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.