Sanu Saha

• Verified the proper functioning of physical security systems, such as CCTVs, alarms, sensor tag systems, and locks
• Conducted weekly and monthly IT asset and property asset audits to ensure accountability
• Documented reports on property damage, theft, unauthorized persons, and security-related incidents or investigations
• Ensured the confidentiality of all security/loss prevention reports and documents, releasing information only to authorized individuals
• Assisted during emergencies and effectively defused guest and employee disturbances
• Maintained and prepared all MIS reports for the East Region, ensuring accurate logistics information databases
• Prepared reconciliations between critical MIS reports and databases, generating metrics and analysis reports
• Conducted data analysis to generate periodic reports based on feedback from various units
• Handled 3PL manpower tasks, including safety and security, attendance, attrition, costing, and budgeting
• Compiled reports on logistics performance measures to track and improve efficiency
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Managed a team of security personnel, providing regular training for improved performance and professional growth.
• Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
• Improved response time to incidents by developing effective communication protocols within the security team.
• Investigated incidents and wrote reports.
• Conducted drills to keep security staff on alert and proficient with established plans.
• Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
• Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
• Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
• Kept team compliant with security protocols and appearance standards.
• Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
• Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
• Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
• Coordinated protective service operations with other emergency response agencies.
• Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
• Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
• Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
• Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
• Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
• Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
• Submitted documentation for weekly payroll, managed schedules, and enforced policies.
• Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
• Organized security drills to test and refine emergency response procedures, improving readiness and confidence among staff.
• Streamlined security operations, introducing efficient processes that saved time and reduced errors.
• Developed and enforced strict security policies, significantly reducing risk of data breaches and theft.
• Customized security training programs to address specific needs and vulnerabilities within organization.
• Facilitated collaboration between different departments to integrate security considerations into broader organizational operations.
• Conducted regular security audits to identify vulnerabilities, resulting in strengthened defense mechanisms.
• Conducted regular security audits to identify vulnerabilities and recommend corrective actions.
• Mentored junior security staff, providing guidance and support to build skilled and motivated security team.
• Analyzed security trends and reports, adapting strategies to counter emerging threats effectively.
• Oversaw installation of state-of-the-art security equipment, ensuring full coverage of facility.
• Enhanced staff awareness and compliance with security protocols through comprehensive education and training programs.
• Enhanced security protocols, leading team to implement comprehensive surveillance and access control systems.
• Negotiated contracts with security vendors, securing high-quality services and equipment within budget constraints.
• Implemented cybersecurity measures to protect sensitive information, mitigating threat of cyber-attacks.
• Improved physical security by redesigning facility layouts to eliminate vulnerabilities and enhance surveillance capabilities.
• Improved team response time to security incidents with rigorous training and simulation exercises.
• Coordinated with law enforcement and emergency responders during critical incidents, minimizing impact and ensuring swift resolution.
• Managed diverse team of security professionals, fostering culture of continuous improvement and vigilance.
• Led development of emergency response plans, ensuring preparedness for various scenarios.
• Advised senior management on security best practices, contributing to strategic planning and risk management.
• Responded swiftly to security incidents and effectively resolved security issues.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Managed security policies and procedures to promote safety and security of personnel and assets.
• Implemented comprehensive security plans to provide highest levels of protection for facilities.
• Collaborated with senior management to develop and implement strategies to mitigate security risks.
• Delivered regular security awareness programs to educate personnel on security measures and protocols.
• Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
• Established and maintained close working relationships with local law enforcement officers.
• Developed and maintained emergency response plans to promote fast and effective action during crises.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
• Determined security budgets and identified opportunities to optimize resource utilization.
• Evaluated security systems and procedures to identify areas for improvement.
• Coordinated with IT personnel regarding security of digital assets and information systems.
• Cultivated relationships with external security vendors to make additional security resources available if necessary.

• Company Overview: (Reliance Retail Limited)
• Managed one Fulfillment Center (50,000 sq
• Ft.) and ten Last Mile delivery 3PL warehouses in Dhanbad, Bokaro, Asansol, Chirkunda, and Kulti
• Handled 3PL manpower tasks, including safety and security, attendance, attrition, costing, and budgeting
• Maintained and prepared all MIS reports for the East Region, ensuring accurate logistics information databases
• Prepared reconciliations between critical MIS reports and utilized databases to generate metrics and analysis reports
• Conducted data analysis to generate periodic reports based on feedback from various units and documented security-related incidents or investigations
• Compiled reports on logistics performance measures and ensured confidentiality of all security/loss prevention reports and documents, releasing information only to authorized individuals
• Verified the proper functioning of physical security systems, such as CCTVs, alarms, sensor tag systems, and locks
• Documented reports on property damage, theft, and unauthorized persons as required
• Conducted weekly and monthly audits of IT assets and property assets
• Assisted during emergencies and diffused guest or employee disturbances
• (Reliance Retail Limited)
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Generated repeat business through exceptional customer service.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Increased sales through effective merchandising strategies and targeted promotions.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Improved operational efficiency by adopting new technology for inventory management.
• Enhanced team productivity by streamlining operational processes.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Negotiated with suppliers to secure better pricing, reducing operational costs.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Implemented staff training programs to elevate service standards and knowledge.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Oversaw daily operations to maintain store cleanliness and organization.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Conducted performance evaluations and provided constructive feedback to employees.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Developed detailed plans based on broad guidance and direction.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Launched quality assurance practices for each phase of development
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

Managed and prepared all MIS for the East Region and maintained logistics databases

• Conducted data analysis to generate periodic reports based on feedback from various units
• Prepared logistics performance measure reports
• Prepared reconciliations between critical MIS reports
• Used databases and standard tools to generate metrics and analysis reports
• Verified the proper functioning of physical security systems like CCTV, alarms, and locks
• Reported on property damage, theft, and unauthorized presence when necessary
• Documented security-related incidents or investigations and maintained confidentiality of all reports
• Assisted during emergencies and resolved guest/employee disturbances
• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
• Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
• Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
• Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
• Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
• Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
• Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
• Established and directed successful programs focused.
• Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
• Negotiated high-value contracts with new clients, substantially increasing revenue.
• Orchestrated acquisition of competitor, expanding company's market dominance.
• Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
• Developed comprehensive risk management framework that mitigated potential financial losses.
• Fostered partnerships with industry leaders, enhancing company's credibility and access to new technologies.
• Drove company's expansion into new markets, establishing strong presence and increasing market share.
• Streamlined operational processes to improve efficiency and reduce costs.
• Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
• Optimized supply chain operations, ensuring seamless product availability and customer satisfaction.
• Championed sustainability initiative that reduced company's carbon footprint and operational costs.
• Enhanced employee retention rates through introduction of robust career development program.
• Implemented company-wide agile methodology, accelerating project delivery times and enhancing adaptability.
• Secured key talent by refining recruitment strategies, ensuring attraction of high-caliber candidates.
• Enhanced stakeholder relations through strategic communication plans, boosting investor confidence.
• Cultivated high-performance culture that doubled company's profitability in under two years.
• Revitalized underperforming departments by implementing targeted training programs, dramatically improving their output.
• Directed successful turnaround strategy for struggling business units, restoring them to profitability.
• Improved operational workflows, resulting in noticeable cost reductions while maintaining high-quality standards.
• Spearheaded corporate restructuring to streamline operations, significantly enhancing organizational efficiency.
• Led development and launch of new product line, which became market leader within months.
• Executed digital transformation strategy that modernized outdated systems, improving overall productivity.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed detailed plans based on broad guidance and direction.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed senior-level personnel working in marketing and sales capacities.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Launched quality assurance practices for each phase of development
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Material received early morning in the system
• Update incoming and outgoing loads both in the system and manually
• Arrange first-mile pickups by designated personnel
• Handle e-commerce bookings
• Pre-plan deliveries for same-day arrivals using load factor analysis
• Fine sorting done by us as per route
• Create runsheet for all delivery personnel
• Check reverse pickup dashboard and arrange route-wise reverse pickups
• Handle reverse exchange process if necessary
• Keep delivery records by delivery personnel
• Manage COD and stock reconciliation
• Oversee day-to-day stock management
• Track product portfolio
• Manage vehicles
• Dispatch shipments to other units and maintain records
• Oversee RTO shipments
• Manage last-mile delivery operations for the hub
• Responsible for overall last-mile operation
• Manage WM's attendance
• Maintain contact with vendors and provide regular updates
• Resolve customer escalations on the same day
• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
• Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
• Coordinated logistics activities, ensuring timely delivery of products and services to clients.
• Improved customer satisfaction rates through timely communication and effective issue resolution.
• Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
• Provided ongoing training to team members, enhancing skillsets and overall productivity.
• Analyzed data and metrics to identify areas of improvement in operational performance.
• Optimized supply chain processes for increased efficiency and cost savings.
• Reduced operational costs through effective resource allocation and management.
• Implemented quality control measures to ensure compliance with industry regulations and standards.
• Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
• Collaborated with key stakeholders to develop strategic plans for organizational growth.
• Implemented inventory management systems, reducing stock discrepancies and wastage.
• Managed budgets and financial reporting, providing accurate insights into company performance.
• Streamlined operations by implementing efficient processes and systems.
• Oversaw recruitment efforts, attracting top talent while maintaining a diverse workforce environment.
• Conducted thorough market research for informed decision-making on business strategies.
• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Developed operational processes to help organization adapt to market change.
• Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Tended to urgent correspondence to facilitate communication or resolution.
• Collaborated on operational support tasks to achieve common goal.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Negotiated supplier discounts to improve bottom line.
• Assigned delegates to manage high volume of e-mails and call transfers.
• Oversaw projects to help goals, tasks and milestones align with organizational strategy.
• Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
• Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
• Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
• Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
• Drove team engagement to achieve aggressive company targets.
• Leveraged meeting minutes to measure progress and accountability.
• Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
• Reported issues to higher management with great detail.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reduced operational risks while organizing data to forecast performance trends.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

• Manage E-commerce processing departments across West Bengal
• Oversee COD suspense clearance for all branches in West Bengal
• Manage day-to-day stock operations in all branches of West Bengal
• Manage vehicles
• Handle reverse pickups and exchanges when necessary
• Oversee RTO (Return to Origin) shipments for all branches
• Track product portfolios
• Update and maintain records of incoming and outgoing loads from all branches, both in the system and manually
• Update and maintain records of shipments dispatched to other units from all branches
• Handle the customer service desk, addressing client concerns and ensuring timely issue resolution
• Maintain regular contact with clients, providing updates
• Improved customer satisfaction rates through timely communication and effective issue resolution.
• Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
• Analyzed data and metrics to identify areas of improvement in operational performance.
• Optimized supply chain processes for increased efficiency and cost savings.
• Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
• Managed budgets and financial reporting, providing accurate insights into company performance.
• Conducted thorough market research for informed decision-making on business strategies.
• Developed operational processes to help organization adapt to market change.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
• Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
• Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
• Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
• Reported issues to higher management with great detail.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.

• Handle E-commerce bookings and exchanges
• Manage COD and RTO shipments
• Oversee day-to-day stock management and track the product portfolio
• Update incoming & outgoing loads in the system and manually
• Dispatch shipments to other units and maintain records
• Keep records of deliveries by GA and bikers
• Manage vehicles
• Maintain client contact with regular updates
• Handle customer service desk, addressing client concerns promptly
• Conducted regular performance evaluations, providing constructive feedback for team improvement.
• Analyzed sales data to identify trends or areas needing improvement.
• Managed daily cash handling procedures, balancing registers accurately at end of each shift.
• Supported successful events by overseeing logistics, staff management, and guest services.
• Developed strong relationships with vendors, negotiating favorable contracts for supplies and services.
• Improved customer satisfaction ratings through attentive service and quick resolution of issues.
• Increased overall productivity with thorough training and development of team members.
• Conducted daily inspections of amusement park rides to verify functionality and safety.
• Inspected and maintained amusement park ride equipment in accordance with safety regulations.
• Demonstrated proper use of safety harnesses and other safety equipment.
• Built and established positive relationships with patrons, team members and supervisors.
• Issued tickets to customers and collected payment and fees for desired services.
• Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
• Constructed displays and easy-to-read signage to help guests navigate attractions area.

• Company Overview: (Future Retail Ltd)
• Preparing daily counter sales reports
• Maintaining the stocks
• Handling Customer Service Desk and ensuring customer satisfaction
• Handling promotional and commercial works
• Handling the billing counter, finalizing customers' bills, collecting payments, and settling bills
• Preparing daily cash handover details and handing over cash to the accounts department
• Attending internal and external calls, communicating with other departments
• (Future Retail Ltd)