Sanvi mater
Gurugram
Summary
Results-driven Content Management professional with 7+ years of experience in knowledge management, content administration, and bid support. Skilled in CMS administration, content governance, process optimization, and user training. Adept at managing knowledge repositories, enhancing content accessibility, and driving operational efficiency. Proven ability to collaborate with cross-functional teams and ensure seamless knowledge sharing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Knowledge Associate
Bank
08.2023 - Current
- Supported business development, research and marketing as part of go-to-market analysis.
- Researched, analyzed, evaluated and synthesized large data quantities to produce intelligence.
- Managed the administration of the content management system (CMS), ensuring efficient access and governance of knowledge assets.
- Provided support to pursuit teams and Bid Center Help Desk, addressing queries and maintaining a knowledge-sharing culture.
- Partnered with content owners to optimize knowledge repositories using tools like Lumapps, Salesforce,Gsuite, Glean, and Sparky.
- Conducted user training on CMS best practices, ensuring adoption and compliance with content management protocols.
- Identified process improvement opportunities and implemented strategies to enhance system efficiency.
- Recommended best practices for content structuring, sharing, and accessibility based on user behavior and feedback.
Senior Knowledge Associate
Bnal
03.2021 - 08.2023
Knowledge and Comms Associate
Bhjk
03.2019 - 07.2021
Audit Associate
EY
07.2016 - 03.2019
Education
Master of Commerce - Commerce
Ignou
Delhi05-2019
Bcom Hons - Commerce
Delhi University
DElhi05-2016
Skills
- Information management
- Relationship building
- Project management
- Data interpretation
- Content Management & Knowledge Governance
- CMS Administration (Lumapps, Glean, Sparky, Salesforce, Gdocs)
- User Training & Technical Support
- RFP Support
- Strong Verbal & Written Communication
- Stakeholder Collaboration
Certification
- Introduction to Project Management for Management Consultant [UDEMY]
- The Science, and Psychology, of Change Management ! [UDEMY]
- Content Marketing Masterclass: Create Content That Sells [UDEMY]
Languages
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Lead Knowledge Associate
Bank
08.2023 - Current
Senior Knowledge Associate
Bnal
03.2021 - 08.2023
Knowledge and Comms Associate
Bhjk
03.2019 - 07.2021
Audit Associate
EY
07.2016 - 03.2019
Master of Commerce - Commerce
Ignou
Bcom Hons - Commerce
Delhi University
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