SANY SEBASTIAN
RETAIL ADMINISTRATION
Kochi
Summary
- Am Planning a career change where I can use my ability to lead a team by implanting good ideas and making smarter innovative initiatives. Smart and Hardworking character with strong ability to have crowd attention. Highly Organized, proactive and punctual with the team oriented mentality
Overview
6
6
years of professional experience
Work History
Customer Service Leader
Decathlon Sports India,Kollam
12.2019 - 01.2026
- I started my career at Decathlon Vyttila as a part-timer and moved to Decathlon Trivandrum for my higher studies.
- I took the lead in the team as a referent for customer management.
- I was assigned to a particular department to handle its stocks, inventories, merchandising, etc.
- After 3 years, I changed my contract to full-time. I managed and led a team of 8 people.
- Resolved complaints of customers via calls, chats, emails, and direct walk-ins to the store, etc.
- Got Recognised in the Decathlon Kerala Townhall for the Exceptional Strong User Activations Programs
- I was a member of the interview panel for Decathlon recruits.
- After 1.5 years as a full-time employee, I was promoted to be the Customer Service Leader in the opening store of Kollam, and I also handled the CRM Team Manager position for the same.
- A Customer Service Leader who acts like the left hand of the Store Manager should handle the marketing, CRM, cash flows, analyze the walk-ins, plan events, approve sponsorships, and end-user satisfaction, etc.
Education
BA - Economics
St.Alberts College
Ernakulam04-2020
Prelims Preparation
Kerala State Civil Service Academy
Trivandrum02-2023
MA - Economics
St.Pauls College
Kalamasserry11-2022
Skills
Problem solving
Leadership
Disciplined
Team Player
Crowd Management
Responsible
Self motivated
Risk Management
Communication
Generous
Dedication
Accomplishments
- Recognised for Strong User engagement activities in KERALA TOWNHALL of Decathlon (2022)
- NCC (National Cadet Corps) C certificate holder (2019)
- SPC (student Police Cadet) Best All rounder Cadet Award from Chief Justice (2013)
Listening Music, Running, Travel
I Love to Travel and take Adventures
Also a Running Passionate who Wish to Maintain a Healthy Body.
Declaration
I do hereby declare that the information furnished above is true to the best of my Knowledge.
Timeline
Customer Service Leader
Decathlon Sports India,Kollam
12.2019 - 01.2026
BA - Economics
St.Alberts College
Prelims Preparation
Kerala State Civil Service Academy
MA - Economics
St.Pauls College