Salesforce
Sanya Dhaliwal
Senior Account Manager
Summary
Efficient and confident Sales Executive with a proven track record in the IT sector and F&B industry. Extensive experience has allowed for the development of expert knowledge in outbound sales process and lead generation. Highly motivated to continuously learn and enhance skills to excel in the field. Results-oriented Senior Account Executive successfully strengthens customer relationships and effectively promotes company offerings. Strong active listening and persuasion skills enable quick adaptation to new challenges and drive successful outcomes.
Overview
17
17
years of professional experience
4011
4011
years of post-secondary education
Work History
Senior Account Manager
BrowserStack
New Delhi
07.2022 - Current
- Prospecting and Lead Generation: Identify and engage potential clients through methods such as cold calling, personalized emails, and leveraging LinkedIn to build a robust sales pipeline
- Achieved an overall H1 performance rate of 112.54%, with attainment rates of 82.40% (Q1) and 97.70% (Q2), supported by a robust pipeline.
- Achieved 101% of iACV target in Q1 and 112.80% in Q2, demonstrating strong sales momentum of H1.
- Account Management: Develop comprehensive account strategies, build and maintain relationships with key stakeholders, and identify opportunities for upselling and cross-selling within existing accounts and also do the Hunting part
- Collaboration: Work closely with internal teams, including Sales, Marketing, Client Success, Engineering, and Product, to deliver tailored solutions and ensure a seamless customer experience
- Market Expertise: Stay informed about industry trends, competitive landscape, and BrowserStack's product offerings to effectively position solutions and address client challenges
Senior Manager-Brand Strategy and Communication Manager
Restroworks (POSist Technologies)
06.2016 - 06.2022
- Drove sales by presenting and selling products/services to current and potential clients, including C-level executives.
- Managed lead generation, email campaigns, and follow-ups, securing key meetings.
- Executed POSist Mixer events and represented the company at F&B industry events globally.
- Prepared presentations and proposals, training the sales team on effective pitches.
- Secured major clients like Lite Bite Foods, K Hospitality, Subway, The Minor Group, Nando's UAE, and Taco Bell India.
- Built strong client relationships, ensuring repeat business and long-term partnerships.
- Exceeded performance targets and collaborated across departments to achieve goals.
- Mentored team, leading projects to implement new systems for operational efficiency.
Manager - Business Development
Yahavi.com
05.2015 - 09.2015
- Handling the team of 10 people
- Managing Artist and Profiles
- Managing the Events and getting in touch with the premium venues
- Taking Interviews
- Managing Profiles on Yahavi site
- Managing corporate alliances
- Handling events with premium venues
Manager – Business Development/Inside Sales
To The New Digital : IntelliGrape Software
08.2013 - 04.2015
- Drove inside sales for Amazon Web Services, generating leads and securing meetings.
- Managed opportunities and prospects in Salesforce, preparing presentations and proposals.
- Communicated product updates to clients and developed marketing materials.
- Led SEO, SMO, branding, and Google Ads strategies, executing successful email campaigns.
- Provided management with feedback and wrote detailed reports.
Sr. Sales Associate
John Keells BPO, Gurgaon (International BPO)
08.2012 - 07.2013
- Was Part of the Sales process
- Responsible for handling queries received from Canadian clients with 'Telus Mobility'
- Dealing with cell phones and converting them into sales
- Providing a satisfactory response within the stipulated timelines
Universal Trainer
Intelenet Global||Serco Global Services, Gurgaon (International BPO)
03.2010 - 08.2012
- Deliver training to the new joiners, Monitoring live production advisor’s calls, via Verint, Nice (System Applications) or Y-Jacking
- Giving detailed feedback, and coaching and counseling advisors
- Interacting with internal and external customers to discuss best practices, ways and means to improvise trainings methodologies, monitor training effectiveness through regular feedback and performance scores
- Passing on critical feedback to clients related to training content, identify and scheduling resources for training and maintenance of training calendars
- Conducted training with an average of 20 team members per batch and helped them achieve high performance levels, responsible for day-to-day functional supervision of agents in training
- Developed and prepared process reference materials
- Adhere to developed classroom agenda/timelines and content flow, complete daily tracking, including end of the day course evaluation and trainee assessment
- Facilitate weekly and monthly reviews and document it for future reference, Recommended program enhancements and modified materials as needed
- Assured to provide highest standards of service, Administered course evaluation
Sr. Customer Care Officer
Convergys India Pvt. Ltd
06.2008 - 02.2010
- Worked with Convergys BPO in the Citibank online process, Part of the inbound process, responsible for handling queries received from customers, providing a satisfactory response within the stipulated timelines
Education
Masters of Science - Information Technology
Panjab University
Post Graduation Diploma - Mass Communication
Panjab University
Graduation - Bachelors of Computer Application
Panjab University
Senior Secondary -
BIS Public School
IndianMatriculation - undefined
BIS Public School
Skills
CRM proficiency
Prospecting and networking
Account management
Lead generation
Account growth
Pipeline management
Key account management
Customer satisfaction
Strategic selling
Sales quota achievement
Team collaboration
Cross-functional teamwork
Accomplishments
- Multiple awards in BrowserStack and always achieved my quota quarter on quarter.
- Top achiever award at POSist multiple times.
- Awarded for paper reading and various aptitude tests in college and school.
- Certificate of achievement in computer graphic designing & animation with a grade.
- Dale Carnegie certification – Business Communication Skills.
- Amazon Business Professional Accreditation.
- Certification in Digital Marketing from NIIT.
Software
Leadsquared
Lusha
Salesloft
Sales Navigator
Zoominfo
Outreach
Timeline
Senior Account Manager
BrowserStack
07.2022 - Current
Senior Manager-Brand Strategy and Communication Manager
Restroworks (POSist Technologies)
06.2016 - 06.2022
Manager - Business Development
Yahavi.com
05.2015 - 09.2015
Manager – Business Development/Inside Sales
To The New Digital : IntelliGrape Software
08.2013 - 04.2015
Sr. Sales Associate
John Keells BPO, Gurgaon (International BPO)
08.2012 - 07.2013
Universal Trainer
Intelenet Global||Serco Global Services, Gurgaon (International BPO)
03.2010 - 08.2012
Sr. Customer Care Officer
Convergys India Pvt. Ltd
06.2008 - 02.2010
Post Graduation Diploma - Mass Communication
Panjab University
Graduation - Bachelors of Computer Application
Panjab University
Matriculation - undefined
BIS Public School
Masters of Science - Information Technology
Panjab University
Senior Secondary -
BIS Public School
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