Sanya Gakhar
Summary
- Leadership and Team Management
- Data Analysis & reporting
- Client relationship Management
- Training & Development
- Operational Excellence
- Communication & Stakeholder Engagement IAMR Ghaziabad Ghaziabad Client Service specialist with over 7 years of progressive experience in the education and healthcare sectors. Proven Leader with international; exposure, adapt at managing teams, streamlining processes and enhancing training delivery. Strong analytical and interpersonal skills with a track record of improving operational efficiency and stakeholder management .
Overview
9
9
years of professional experience
Work History
Global Marking Support Assistant (Team Leader)
British Council
, Greater
08.2019 - Current
- Led examiner recruitment, onboarding, and training coordination across global teams
- Delivered and managed training programs at OSM Centres worldwide
- Responsible for working closely with multiple Global Service Delivery Hubs
- Travelled to the UK in 2019 and 2023 for global training initiatives
- Developed process documentation including flowcharts, reports, and compliance protocols
- Liaised with Cambridge and country leads on performance indicator projects
- Achieved 20% reduction in processing time through efficient data analysis and proactive communication
- Manage a team of ten with a focus on setting clear goals, monitoring performance, and delivering constructive feedback to support both individual and team growth.
Assistant Team Leader
British Council
02.2019 - 08.2019
- Delivering efficiency by meeting process KPI
- Managed team of 10, meeting process KPIs and SLA benchmarks
- Conducted team meetings to foster collaboration and improve workflow
- Created dashboards and reports for process performance tracking.
Quality Assistant
British Council, Greater
03.2018 - 02.2019
- Performed daily quality checks, ensuring compliance and accuracy
- Identified and addressed root causes of quality issues
- Provided coaching and feedback to improve assessment standards.
Clerical Marker
British Council
08.2017 - 03.2018
- Assessed English proficiency exam modules with attention to detail
- Met daily productivity targets while ensuring information security.
Process Associate
Sandmartin Consultants Private Limited
01.2016 - 08.2017
- Streamlined medical claim processing for US clients, reducing average processing time by 20%
- Created training materials based on updated coding guidelines, decreasing claim denials by 25%.
Education
Master of Business Administration -
IMT Ghaziabad
12.2022
03.2015
Skills
- Technical Skills
- MS Excel, PowerPoint, Word
- Power BI
- Lucid chart & Visio
Timeline
Global Marking Support Assistant (Team Leader)
British Council
08.2019 - Current
Assistant Team Leader
British Council
02.2019 - 08.2019
Quality Assistant
British Council, Greater
03.2018 - 02.2019
Clerical Marker
British Council
08.2017 - 03.2018
Process Associate
Sandmartin Consultants Private Limited
01.2016 - 08.2017
Master of Business Administration -
IMT Ghaziabad
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