Sanya Sinha
GHAZIABAD
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Hewlett Packard Enterprise
Gurgaon
01.2021 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Identified opportunities for process optimization using Lean Six Sigma principles.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
Technical Solutions Consultant
Hewlett Packard Enterprise
08.2018 - 12.2020
- Provided technical guidance and support to clients on a variety of software products.
- Performed troubleshooting activities for hardware and software issues related to the product line.
- Resolved complex customer queries through phone calls, emails, chat forums and remote sessions.
- Trained customers on how to use the products effectively according to their specific needs and requirements.
- Assessed customer environments to ensure compatibility with existing systems and applications.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Researched and identified potential customers.
Education
MBA - Global
Deakin Business School
Australia05-2024
PGDM - Global
IMT
Ghaziabad09-2022
B.E - Computer Science
Chandigarh University
Gharuan, Punjab08-2018
Skills
- Quality Improvement
- Team Supervision
- Shift Scheduling
- Documentation And Reporting
- Mentoring
- Key Performance Indicators
- Teamwork and Collaboration
- Complaint resolution
- Leadership
- Performance Evaluations
- Analytical Thinking
- Complex Problem-Solving
- People Management
- Attention to Detail
- SOP Adherence
- Team motivation
- Leading Team Meetings
Affiliations
- Fitness freak
- Sports enthusiast
- Proficient dancer
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
French
Beginner
A1
Certification
- Certified AZ-900
- Certified AWS Cloud Practitioner
- Certified Lean Six Sigma Green Belt
- Certified Linux
- Certified Java
- Certified DBA
- Certified in ITIL Foundations V4
- Trained in Vsphere 7.0
- Trained in MYSQL, SQL
- Certified SNIA
Timeline
Team Leader
Hewlett Packard Enterprise
01.2021 - Current
Technical Solutions Consultant
Hewlett Packard Enterprise
08.2018 - 12.2020
MBA - Global
Deakin Business School
PGDM - Global
IMT
B.E - Computer Science
Chandigarh University
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