Hi, I’m
Saood Sayyed
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
year of professional experience
Work History
ConcentrixPune
Technical Support Engineer
12.2022 - Current
Job overview
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Collaborated with teams to solve technical customer problems across product suites.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Contributed to knowledge base by creating and maintaining articles and other technical documents.
Education
N K Orchid college of Engineeering and
Technology
B.Tech from Electronics and
07.2022
patil Polytechnic Institute
Diploma from Electronics and
Telecommunication
Engineering
07.2017
Shri English Medium School, Maharashtra
SSC
07.2013
University Overview
WORKSHOPS AND TRAININGS
Skills
- Customer Relationship Management
- Problem-Solving
- Technical Troubleshooting
- Windows Servers
- Continuous Improvement
- Project Management
Languages
English, Hindi, Marathi
First Language
Workshops and Training
- SAP
Attended SAP overview training program
organized by college and conducted by
MSBTE, Mumbai and R Solutions Jointly. - SOFTSKILL
Certified and completed Soft Skill training
organized by Treezec E Solutions Pvt. Ltd
Mumbai
Timeline
Technical Support Engineer
Concentrix
12.2022 - Current
N K Orchid college of Engineeering and Technology
B.Tech from Electronics and
patil Polytechnic Institute
Diploma from Electronics and
Telecommunication
Engineering
Shri English Medium School, Maharashtra
SSC
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