Sapam Premanand

• Managed OTA Products for Major Telecom Companies:
• Oversaw OTA products for prominent telecom companies across India, including Aircel, BSNL, Uninor, MTNL, Airtel e-SIM, TATA Tele RCOM, Smartcom (Philippine), and KPN M2M (Dutch).
• Achieved an outstanding 99.999% uptime for these products, earning recognition.
• Leadership and Project Management:
• Spearheaded the implementation and management of key products on the OTA Delivery platform (DSTK, DM, BOM, SFM, SMSG, TCR, SIM TSD, CCA, Smart Roam, Smart Provisioning, Smart Manage Services).
• Successfully integrated USSD, SMSCG, GPRS, Activation, Recharge, Balance Transfer/Checking, and Prepaid Roaming on CAP2 and CAP3.
• Oversaw day-to-day Airtel operations at eSIM Technologies, ensuring client satisfaction.
• Client Relationship and Issue Resolution:
• Analyzed client feedback data to identify trends and enhance the overall customer experience.
• Established trust-based relationships with decision-makers across various industries.
• Resolved escalated issues promptly while maintaining positive working relationships.
• Team Management and Performance:
• Developed staffing standards and conducted performance evaluations for team members.
• Achieved established KPIs for company, regional team, and individual performance.
• Implemented mentoring programs to promote positive feedback and engagement.
• Business Growth and Collaboration:
• Collaborated cross-functionally with headquarters, regional teams, and other national teams.
• Managed accounts to retain existing relationships and grow business share.
  Delivered recommendations to promote brand awareness to key audiences.
• Financial Controls and Product Promotion:
• Maintained financial controls, planned business operations, and controlled expenses.
• Demonstrated product benefits to potential customers through training, demonstrations, and branding initiatives.
  

• UP-APDRP (Accelerated Power Development & Reform Program):Role: Project Manager
  Scope: Developed reliable and automated systems for energy accounting, integrating SUN M-Series, X-Series, Hitachi Storage, and backup solutions.
  oved team efficiency by streamlining processes and implementing innovative management strategies.
• Telecom Infrastructure (Ericsson India Pvt Ltd & BSNL North):Role: Project Manager
  Scope: Integrated SUN M-Series, T-Series, X-Series, Sunfire Servers, and backup software for BSNL’s Intelligent Network (IN) Project/MSDP & SDP.
  dentified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
• Mobile Number Portability (MNP) for BSNL & MTNL:Role: Project Manager
  Scope: Oversaw system integration for SUN Servers and backup software, ensuring smooth MNP processes.
  ollaborated with cross-functional teams to drive business growth and achieve corporate objectives.
• Telecom Infrastructure (Bharti Airtel-IBMGS):Role: Project Manager
  Scope: Managed critical billing application data on Sun Servers, maintained high-end and midrange servers, and led a team for 24/7 support.
  

Additionally:

• Stakeholder Relationships: Developed strong relationships to facilitate communication and project completion.
• Employee Performance: Enhanced performance through feedback, coaching, and training.
• Team Culture: Created a collaborative team culture.
• IT Infrastructure Management: Excelled in managing customer service-related IT infrastructure for Delhi region.ncreased customer satisfaction levels by developing targeted strategies to address client concerns effectively.

• After-Sales IT Services Management:Supervised vendor management, project outsourcing, and call management.
  Orchestrated retail operation sales system installation and site go-live activities.
• Leadership and Network Security:Mentored a team of over 30 engineers, ensuring successful service delivery.
  Pioneered a personalized Enterprise & Network Security Solution by integrating platforms and vendors.
• Caller Ring Back Tone Implementation:Successfully led projects across 15 locations for Bharti Cellular Ltd.
• High-End Server Integration:Managed supply and integration of over 60 HP Rack Mountable servers on Windows 2003 and Linux platforms.
  Implemented clustering and shared storage.
• Operational Support and Asset Management:Ensured continuous operation with zero downtime.
• Wi-Fi Implementation and Security:Oversaw Wi-Fi 802.11b/g implementation at Delhi College of Engineering.
  Collaborated on designing and implementing the entire Wi-Fi network.
• Facility Management Services:Managed IT-FMS for Nokia India across multiple locations.
  Provided 24/7 support and implemented NMS tools.
• Datacenter Implementation and Configuration:Configured HP ML 350 hardware with RAID 5.
  Set up Windows NT 4.0, Exchange 5.5, and disaster recovery.
• Messaging Security Integration:Implemented new hardware technology for India TV.
• Team Leadership and Collaboration:Supervised day-to-day operations and mentored junior staff.
  Encouraged teamwork among colleagues.