Sapan Kohli
New Delhi,National Capital Territory of Delhi
Summary
Experienced Contract Manager with over 16 years in Telecom industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Contract Manager
British Telecom
Gurugram, India
02.2022 - Current
- Responsible to ensure that all services delivered to the contract/s by BT are delivered to the standards required and/or contained within the customer contract
- Ownership for O2C cycle
- The ownership and management of all queries, disputes and escalations associated with the contracts under ownership
- Liaise and coordinate with other delivery departments to drive service and commercial performance improvements
- The ownership and management of all commercial elements of the contract including P&L management(revenue/cost/inventory) and sales
- Manage forecasting of the contract on monthly/Annual basis
- Reconciliation of Revenue vs Cost.
- Implemented, monitored and maintained service delivery against agreed targets and contract specific requirements to achieve [Result].
- Summarised complex contractual issues for stakeholders to enhance understanding for non-technical audiences.
- Understood and delivered contracts within agreed conditions and timeframes.
Team Manger - Italian Billing team
British Telecom
01.2019 - 02.2022
SME - Italian billing Team
British Telecom
09.2014 - 01.2019
Subject Matter Expert – Operations
Tech Mahindra
12.2009 - 08.2014
- Work on various billing platforms for financial Invoice generation for telecom infrastructure service offerings to large and medium scale corporate customers leading to revenue generation and revenue collection for the Italy region
- Group SPOC for Wholesale Group
- Analyse and implement customer contracts on telecom services to Billing and financial systems
- Perform billing operations tasks leading to invoice generation
- Inventory allocation of telecom products and services to billing applications and systems
- Extract and implement Price-lists, OTC, Equipment and Rental charges
- Customer Credit Management
- Customer complaints and query management
- Financial reporting and analysis of Billing suspense, billed and unbilled revenue and accrual management
- Periodic revenue reconciliation and reporting of account payables and account receivable function.
Senior Associate
Tata Consultancy Service (TCS)
01.2007 - 12.2009
- Be a focal point for communicating with Italian Suppliers for resolving Various issues like purchase orders, blocked invoices, delivery problems and quality problems
- Responsible for handling payments of all entities in Italian regions
- Input invoice related information in SAP to process the payments
- Resolve issues related to obstacles in payments and delivery of goods in co-ordination with Italian buyers and suppliers
- Act as a contact window for Italian suppliers and handle their queries relating to payments
- Ensure on time receipt of goods and update of orders with the help of effective communication with responsible requisitioned and buyers across Europe.
Education
Certified Italian Language Expert - Language
Italian Culture Centre (Italian Embassy)
New Delhi, National Capital Territory of Delhi 01.2001 - 01.2005
B.Com (P) - undefined
Delhi University
01.2001 - 04.2004
Certified Italian Language - undefined
Perugia University, Italy
Skills
- Managing Team
- Process Improvement
- Language Expertise – Italian
- Accounts Payable
- Profit and loss statement review
- Accounts receivable
- Billing
- Contract variations
- Contract database management
Languages
Italian
Fluent
English
Fluent
Hindi
Fluent
Affiliations
- Travelling, Listening to music
Timeline
Contract Manager
British Telecom
02.2022 - Current
Team Manger - Italian Billing team
British Telecom
01.2019 - 02.2022
SME - Italian billing Team
British Telecom
09.2014 - 01.2019
Subject Matter Expert – Operations
Tech Mahindra
12.2009 - 08.2014
Senior Associate
Tata Consultancy Service (TCS)
01.2007 - 12.2009
Certified Italian Language Expert - Language
Italian Culture Centre (Italian Embassy)
01.2001 - 01.2005
B.Com (P) - undefined
Delhi University
01.2001 - 04.2004
Certified Italian Language - undefined
Perugia University, Italy