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Highly accomplished and multi-talented hospitality professional with over 20 years of progressive experience in hotel and food & beverage operations, administration, and leadership. Proven track record in managing all hotel departments with specific expertise in Food and Beverage Services. Demonstrated success in team leadership, client relations, budgeting, training, cost control, and customer service.

Accomplished and success-oriented professional with 14 years of expertise in event management, business development, and leadership in the luxury hospitality industry. Skilled in contract negotiation and management, ensuring optimal terms and mitigating risks. Proven track record in building and developing strong relationships with clients and stakeholders. Highly adept at identifying and capitalizing on customer acquisition and retention opportunities, driving revenue growth through targeted marketing strategies. Exceptional problem-solving abilities, consistently finding innovative solutions to challenges. Known for effective communication of complex ideas to diverse audiences. Proficient in CRM Salesforce, Zoho, Microsoft Office tools, Wix, and Canva.

Meticulous, highly motivated leader with strong organizational and multi-tasking abilities. Exceptional communication skills: successful in building high team morale and designing engaging strategies to drive retention. Adept at high volume sales, customer service management, conflict resolution, training and development, billing, and vendor relations.

Accomplished hotel operations and hospitality leader dedicated to maintaining high standards and delivering exceptional results. Expertise in streamlining operations and enhancing guest satisfaction through effective team collaboration, demonstrating adaptability and reliability while consistently achieving targets. Over 16 years of global cruise industry experience includes a proven track record in driving multi-million-dollar onboard revenue, fostering guest loyalty, and leading large, multi-functional teams. Currently serving as Associate Hotel General Manager for Princess Cruises, recognized for delivering year-over-year growth, operational excellence, and exceptional team development.

Sapan Kumar Tiwary

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B.Sc - Hotel Management

B.Com - undefined

12th (Intermediate) - undefined

10th (Matriculation) - undefined

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PLYING FOOTBALL AND DANCING

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B.Com - undefined

12th (Intermediate) - undefined

10th (Matriculation) - undefined

B.Sc - Hotel Management

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