Sapan Kumar Mahato

Dealing in inland trade finance. Letter of Credit, Bank Guarantees, Bill discounting.

Looking after inland trade finance requirements of JSPL as client.

Managing Branch loan portfolio of 784 crore.

• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Managed employee disputes by employing conflict resolution techniques.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Complied with regulatory guidelines and requirements.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.

As a Field Officer overseeing retail loans and customer relationship management further emphasizes my versatility and deep knowledge of banking operations.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
• Managed efficient cash register operations.