Sapna Ahuja

• Cresc Datasoft strives to provide its clients with end to end business process and IT related solutions to achieve a highly efficient Supply chain management system resulting in increased bottom-line and reduced hours managing the back office
• Roles & Responsibilities:
• Use SAP solution manager & third party tool for operating day to day transactions
• Handling end to end Order processing/Supply chain management cycle for major US retailers
• Ensure PO’s are reviewed and confirmed by contractual agreements set forth by the company
• This includes the reviewing of price agreements, in-dc dates, delivery schedules, shipment terms, ship-to locations, and logistic compliance
• Creation of Master data’s for Material master, Vendor master and Purchasing Info Records
• Handle complete P2P Cycle
• Various types of Purchase Order
• Customization of Price Determination Process
• Customization of Stock Transport Orders
• Configuration of Release Procedures of PR and PO
• Configuration of Various Document types, Number range for Purchasing Requisitions, Request for Quotation, Purchase Order
• Collaboratively work with cross functional partners; vendor operations, accounts payable, production and merchandising teams to resolve issues
• Work with Buyers and Production teams to address order issues, reschedules, PO line item changes, and urgent request
• Sales order management, warehouse management, providing Packing/shipping instruction, following retailers routing procedures- making logistics planning simpler and acting as shipping mangers
• Electronic data Interchange: using 3rd party EDI services to enable business and fulfill EDI orders
• Factoring services- sending factor Assignments and requesting credit Approvals
• Invoice Management generating shipping invoice and following up with customers on payment
• Client Services: Complete end to end reporting
• Prepare and presenting detailed/summary reports depicting shipment, invoicing and assignments
• Performance Management, Succession Planning, Quality, and productivity targets
• Meet SLA’s and Adhering to Client requests and Queries
• Supporting other duties as assigned to help the company achieve its goals
• Provide training to new joiners.

• Telstra Telecom order build process Build order for customer as per requested
• Technology and product
• Build order using legacy system such as Maxim, Mica, Flexcab, Axis & Was system
• Book appointment for technicians
• Call customer to book appointment and confirm order
• Update tracker, complete checks and submit order
• Answered telephone or online requests and completed interactions quickly to meet productivity goals.
• Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
• Prepared accurate documents for customer and business needs.
• Investigated basic issues and escalated more complicated concerns.

· The primary task was to work on incidents assigned. Speak to end user and understand their queries and provide solution.

· Support Hyperion Essbase/Planning application tool.

· Discussed every matter with DM to get any issue sorted.

· Handled various other professional services like Business Research, Legal services, Financial Analysis etc.

· Worked on priority incidents and fix application issues by providing resolution

• Raise incident to EVO team in Remedy for weekly activities
• Update daily /weekly Incident tracker
• Follow CRQ process (Start to End) for approval and move changes from DEVBAU /TESTBAU TO PROD environment after testing.
• Interact with the business users of the system to better understand the problem ticket
• Upon user change request, take Central team /Business owner approval to proceed with the changes in security model, amend/add/delete access.

Raise incident to EVO team in Remedy for weekly activities

• The primary task was to work on incidents assigned
• Speak to end user and understand their queries and provide solution
• Support Hyperion Essbase/Planning application tool
• Discussed every matter with DM to get any issue sorted
• Handled various other professional services like Business Research, Legal services, Financial Analysis etc
• Worked on priority incidents and fix application issues by providing resolution
• Raise incident to EVO team in Remedy for weekly activities
• Update daily /weekly Incident tracker
• Follow CRQ process (Start to End) for approval and move changes from DEVBAU /TESTBAU TO PROD environment after testing
• Interact with the business users of the system to better understand the problem ticket
• Upon user change request, take Central team /Business owner approval to proceed with the changes in security model, amend/add/delete access
• Raise incident to EVO team in Remedy for weekly activities

• Handled Export shipping department (Ocean/Air freight)
• Negotiate rates with shipping lines, booking container, follow-up on shipment’s
• Assist Director in Sales for Indian buyers
• Send stock list, prices and negotiate with buyers
• Arrange shipment (AIR/SEA) talk to freight forwarder, book shipment
• Advice warehouse to pack shipment and load container
• Prepare full set of export shipping documents / LC documents (Profroma invoice, commercial Invoice, Packing list, Shipping instruction, Certificate of Origin, Insurance) etc
• Inventory /stock check
• Create and maintain database records
• Initiate purchase requisitions

• Merchandising (Products: Fragrance, Eyewear, Footwear & Apparel)
• Handled sales order taking, preparation of purchase orders
• Ensure competent quality execution of all regular purchasing duties and administrative works
• Maintain complete updated purchasing records/data and pricing in the system
• Prepare reports and summarize data including sales & inventory reports
• Coordinate with inter co- departments and suppliers in the purchasing and demand planning
• Managing and following up overseas orders
• Follow-up on Customs clearance of Import /Export shipment

• Coordinating and communicating on a day to day basis with my overseas merchants and vendors to ensure smooth functioning on a daily basis
• Liasoning with fabric mills and trim suppliers locally and overseas
• Sample developments: Organizing fabrics and trims for sample development
• Working with the technical team for the garment consumption
• Pre-production preparation: Worked with the tech team in fitting garments and review product details to ensure product execution meets the design aesthetic as well as commercially acceptable quality standards
• Possess computer literacy and facility with Microsoft Office and Excel

• Liaising with the Production team for Production planning
• The factory consisted of a full fledge cutting department in house, supported and provided analysis input to the development of Department seasonal strategies and prioritized tasks to support Division strategies and that meet financial targets
• Worked with customers on day to day correspondence
• Performed all duties of a Merchandiser from Sampling to production shipments.

• Handled sampling, production, finishing department for Men’s Department
• Coordinate with Vendors, Buyers, Factory for timely delivery/shipment
• Handled Import/Export documentation
• Head the team for Quality check/Inspection for in-house production