Sapna Bagga
Gurgaon
Summary
Dynamic and results-oriented professional with extensive experience in customer support and process oversight, notably at Capgemini. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in MS-office and adept at fostering team collaboration. Proven track record in solving complex problems and improving service delivery.
Overview
10
10
years of professional experience
Work History
Associate
Capgemini
Gurgaon
01.2020 - Current
- Working as an associate for a networking process in Capgemini
- My role is to overwatch the cards processed by the auto-bot engineer and ensure it is providing accurate resolution to the customers
Advisor
Encore Capital
Gurgaon
07.2017 - 09.2019
- Company Overview: U.S Based Financial Company
- I worked as an advisor at Encore Capital in Gurgaon for a U.S.-based financial company.
Advisor/Associate
Teleperformance
Gurgaon
07.2016 - 04.2017
- Company Overview: US-Based Process - Driver Support and Rider Support.
- Worked as Advisor/Associate in Teleperformance, Gurgaon for US-Based Process - Driver Support and Rider Support
- My key responsibility was to provide support to the drivers in US
Advisor/Associate
Concentrix
Gurgaon
07.2015 - 02.2016
- Company Overview: A telecom provider in UK
- Worked as Advisor/Associate in Concentrix, Gurgaon for a telecom process
- My key responsibility was to provide on call support to the consumers in UK
Education
M.COM - Masters in Commerce
Guru Nanak Dev University
01.2012
B.COM - Bachelors in Commerce
Guru Nanak Dev University
01.2009
Class 12th -
Punjab State Education Board
01.2006
Class 10th -
Central Board of Secondary Education
Muscat, Oman01.2004
Skills
- MS-office
- Communication
- Preparing reports
- Customer relationship management (CRM)
- Production support
- Complex Problem-solving
- Courteous and professional
- Team collaboration
Hobbies and Interests
- Music and Painting
- Outdoor games
Personal Information
- Date of Birth: 01/27/89
- Gender: Female
- Nationality: Indian
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
Arabic
Beginner (A1)
A1
Timeline
Associate
Capgemini
01.2020 - Current
Advisor
Encore Capital
07.2017 - 09.2019
Advisor/Associate
Teleperformance
07.2016 - 04.2017
Advisor/Associate
Concentrix
07.2015 - 02.2016
M.COM - Masters in Commerce
Guru Nanak Dev University
B.COM - Bachelors in Commerce
Guru Nanak Dev University
Class 12th -
Punjab State Education Board
Class 10th -
Central Board of Secondary Education
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