Sapna Durga
Product Owner
Gurugram
Summary
Visionary Product Owner with a detail-oriented and thorough approach to gather and write requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Recognized consistently for Backlog prioritization and delivering high value products to business in various products. Walked in to the shoes of Developer, System Analyst and Business Analyst in 16 years of IT experience. Well-versed in building positive relationships with customers and other stakeholders.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Product Owner
NEC Software Solutions
02.2022 - Current
- Managed expectations of more than 14 clients of the same product with different needs ensuring alignment with business goals and stakeholder expectations.
- Collaborated with cross-functional teams of more than 14 members each to develop high-quality products that meet customer needs.
- Traveled to customer sites in UK and Sweden to maintain customer relationship
- Conducted customer demos and participated in user groups and service reviews.
Product Owner
Optum Global Solutions
1 2019 - 2 2022
- Create, maintain, and 'own' the product backlog
- Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization
- Works with development team to ensure right customer problem is solved and clarify questions
- Act as a link between stakeholders and development team
- Participate in the planning meetings, reviews (demo) and retrospective meetings
- Accepts or rejects product development results from a team
- Incorporates feedback from customers to the product backlog
- Perform/host UAT to deliver high quality products with high business standards
- Work with Scrum Master and / or Project Manager to ensure clarity of scope, status tracking and execution of product
Agile Business Analyst
Optum Global Solutions
01.2016 - 12.2018
- Created Features, user stories and design documents
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
- Combined business and systems knowledge to create functional designs
- Created workflow diagrams using Microsoft visio and Gantt charts to clearly demonstrate processes
- Developed Low-Level and High-Level Prototyping using Wireframes tools
- Participated in dev solutioning and propose improvements
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint
- Track success on roadmap and report risks and constraints if any
System Analyst
United Health Group
07.2010 - 12.2011
- Created Functional Specification Document (FSD) and Software Requirement Inventory (SRI) Design Specification document (DSS) and Requirement Traceability Matrix (RTM)
- Performed GAP analysis of business rules, business and system flows, user administration and requirements
- Design walkthrough with stakeholders for base lining architecture
- Assisted business users in defining UAT test cases and plans
- Create Mapping Documents and Process Flow Diagrams if needed
- Functioned as the bridge between product management and IT
Developer
United Health Group
10.2007 - 06.2010
- Production support and enhancement project for COSMOS Claims System
- Preparation of design documents and technical specification documents related to code changes
- Unit testing
- Resolution of Incidents and Business-related problems in Billing and enrolment Area
- Solution to queries raised by Business users
- Fixes to issues related to Billing and enrolments Applications
- Handling Yearly Open Enrolment Periods which is business critical for the company
Software Engineer
Satyam Technology
10.2007 - 06.2010
- Coding new mainframe programs
- Preparation of technical specification document
- Unit testing
- Batch Support and handling tickets
- Fixes to issues related to Application
Education
B.tech - ECE
Kurukshetra University
07.2003 - 07.2007
Skills
Change Management Strategy
Risk Mitigation Strategies
Product Strategy Development
Customer interaction
Agile Development Practices
Effective Backlog Management
Product Lifecycle Management
Release Plan
MS Office skills including Visio
Business Requirement Document
Functional Specification Document
Software Requirement Specification
Requirement Traceability Matrix
Solution design
Product Prototyping and development
Proof-of-concepts
Process design
Conduct GAP Assessment
Impact Assessment
Stakeholder Engagement
JIRA Project Management
CA Agile Rally
TFS/ADO
Confluence Proficiency
Certification
PSM-1
Timeline
Product Owner
NEC Software Solutions
02.2022 - Current
Agile Business Analyst
Optum Global Solutions
01.2016 - 12.2018
System Analyst
United Health Group
07.2010 - 12.2011
Developer
United Health Group
10.2007 - 06.2010
Software Engineer
Satyam Technology
10.2007 - 06.2010
B.tech - ECE
Kurukshetra University
07.2003 - 07.2007
Product Owner
Optum Global Solutions
1 2019 - 2 2022
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