Sapna Guptha

As a dedicated Customer Service Representative at Etihad Airways, I am committed to delivering exceptional service to passengers, ensuring their travel experience is seamless, comfortable, and memorable. I manage a range of responsibilities, including assisting customers with inquiries, resolving issues, providing flight information, and supporting various operational tasks. My role involves handling diverse customer needs, maintaining high service standards, and working collaboratively with teams to uphold Etihad's reputation for excellence. Key Responsibilities: Providing efficient and courteous service to passengers at check-in, boarding, and on the ground. Handling customer inquiries, complaints, and feedback with a focus on first-contact resolution. Managing reservations, cancellations, and rebooking, ensuring smooth travel arrangements. Ensuring compliance with safety protocols, regulations, and company policies. Collaborating with cross-functional teams to address customer needs and improve service offerings.